Spencer Private Hospitals Ltd rhIQ0EOu
The Reception Officer will coordinate closely with various teams, such as Outpatients, Wards, and the Bookings Team, while also interacting with Medical Secretaries. Duties include updating patient accounts, completing outcomes accurately, generating quotes for self-pay customers, and resolving queries in accordance with hospital policies. Strong interpersonal skills, the ability to prioritize tasks, and a commitment to teamwork are crucial for success in this role.
Spencer Private Hospitals are looking to recruit a friendly, welcoming, and enthusiastic Reception Officer to join a motivated administration team that delivers outstanding customer service to a variety of self-pay, private medical insured, and NHS patients.
You will need to be flexible, have a good telephone manner, excellent face to face interpersonal skills, an ability to prioritise workloads and demonstrate team work to be successful in this role.
The role is based between our Ashford and Canterbury sites, but will be expected to travel to Margate on a small number of occasions, as needed and directed.
The role is full time, 37.5 hours/week. There will be the requirement to work weekends as clinics dictate on a rota with the team. Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working.
Interview Date 14th November 2024
Job Purpose:
To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with other daily reception tasks in line with the requirements of the role.
Key Relationships
Line manager is Reception Team Leader
Work in close liaison with Outpatients, Ward and Bookings Team
No line management responsibilities
Liaison with Ophthalmology Engagement Team
Liaison with Medical Secretaries
Financial
- Effectively bill patients for treatments within out-patient department and update patients account accordingly
- Complete outcomes for all patients correctly ensuring all patients are added to the correct waiting list or marked as discharged
- Adjust where necessary billing episodes to reflect correct charging
- Provide quotes for procedures to self-pay customers within 48 hours of request
Quality
- Meet and great clients in a warm, friendly and professional manner
- Answer, screen and direct telephone calls, take and communicate accurate messages in a polite and professional manner
Responsible for maintaining the check in list and reception area throughout the day
Effectively manage all administration tasks considered necessary for the smooth running of the department i.e. sending appointment letters, sending emails, requesting results etc.
Investigate and resolve queries and discrepancies, reporting findings to relevant parties as per SPH policies and procedures
About us
To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with the other daily reception tasks in line with the requirements of the role.
Please wait...this will take a moment...
Stand by, we'll show you...