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Call HandlerinTelfordinTelfordPUBLISHED WED 12 FEB 2025

 PERMANENT EMPATHYNHS

TeldocFollow Teldoc

Flexible working hours, The role allows for part-time hours between 8:00 am and 6:30 pm, making it suitable for individuals seeking work-life balance.
Team environment, Being part of a Call Centre team fosters teamwork and camaraderie among colleagues.
Skill development, The role enhances customer service, communication, and IT skills, valuable for future career opportunities.
Diverse responsibilities, Call Handlers deal with various types of inquiries from patients, hospitals, and emergency services, keeping the job interesting.
Impactful work, Helping patients navigate care and providing essential services contributes positively to the community's healthcare experience.
Career growth opportunities, Working in a growing organization like Teldoc can open doors for advancement within the company.
Structured support, The position involves clear policies and procedures, providing a supportive framework for handling calls effectively.
Teldoc is seeking part-time Call Handlers for their Integrated Care Navigation Centre in Telford, with flexible hours ranging from 18 to 30 per week, scheduled on a four-weekly rota. The role involves managing a high volume of inbound calls from patients, hospitals, and other healthcare providers, requiring effective communication and adherence to policies. Candidates should possess a strong customer service and administrative background, excellent attention to detail, and the ability to work both independently and as part of a team.

Successful applicants will be responsible for greeting patients, booking appointments, and addressing inquiries in a professional and compassionate manner. Candidates must demonstrate strong IT skills and the capacity to handle pressure while maintaining empathy and patience in their interactions. Preference is given to those available to work on Mondays and Fridays.
Flexible working hours, The role allows for part-time hours between 8:00 am and 6:30 pm, making it suitable for individuals seeking work-life balance.
Team environment, Being part of a Call Centre team fosters teamwork and camaraderie among colleagues.
Skill development, The role enhances customer service, communication, and IT skills, valuable for future career opportunities.
Diverse responsibilities, Call Handlers deal with various types of inquiries from patients, hospitals, and emergency services, keeping the job interesting.
Impactful work, Helping patients navigate care and providing essential services contributes positively to the community's healthcare experience.
Career growth opportunities, Working in a growing organization like Teldoc can open doors for advancement within the company.
Structured support, The position involves clear policies and procedures, providing a supportive framework for handling calls effectively.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Call Handler:
To work as a Call Handler in the UK, you'll need a mix of technical and interpersonal skills. Here are some key skills that are important for this role:
1. Communication Skills: Clear and effective verbal communication is essential, as you'll be speaking to customers or clients over the phone. Good listening skills are equally important.
2. Customer Service Orientation: A strong commitment to providing high-quality customer service is crucial. This involves being polite, patient, and empathetic.
3. Problem-Solving Skills: You'll often need to think on your feet to resolve customer issues efficiently and effectively.
4. Organisational Skills: Managing calls, tracking issues, and documenting interactions require strong organisational abilities.
5. Attention to Detail: Accurate information gathering and recording are vital, particularly for handling sensitive information.
6. Technical Proficiency: Familiarity with computer systems, customer relationship management (CRM) software, and telephone systems is often required.
7. Time Management: Being able to handle calls efficiently while managing time effectively is important to meet company targets.
8. Empathy and Patience: Understanding and connecting with customers, especially when they're frustrated, is crucial in providing good service.
9. Resilience: The ability to handle challenging interactions and remain calm under pressure is important.
10. Teamwork: Many call handlers work as part of a team, so the ability to collaborate and support colleagues is beneficial.
11. Flexibility: Being able to adapt to changing situations, such as new procedures or varying call volumes, is valuable.
12. Cultural Awareness: Understanding and respecting cultural differences can enhance communication with diverse customer bases.
 


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