Call Handler in Telford inTelford PUBLISHED WED 12 FEB 2025 Jump to job information section

PERMANENT

Teldoc rvDOXO6R

Job description

We are recruiting part time Call Handlers working between the hours of 8:00am and 6:30pm, over five days, working 18 - 30 hours per week.

YOU WILL BE WORKING ON A FOUR WEEKLY ROTA AND MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.

Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.

You will be responsible for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous telephone service and dealing efficiently with all enquiries.

About us
An opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford.
You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner.
As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 50,000 patients across multiple sites.

Availability to work Monday and Friday preferred.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Call Handler: Click to view

To work as a Call Handler in the UK, you'll need a mix of technical and interpersonal skills. Here are some key skills that are important for this role:

1. Communication Skills: Clear and effective verbal communication is essential, as you'll be speaking to customers or clients over the phone. Good listening skills are equally important.

2. Customer Service Orientation: A strong commitment to providing high-quality customer service is crucial. This involves being polite, patient, and empathetic.

3. Problem-Solving Skills: You'll often need to think on your feet to resolve customer issues efficiently and effectively.

4. Organisational Skills: Managing calls, tracking issues, and documenting interactions require strong organisational abilities.

5. Attention to Detail: Accurate information gathering and recording are vital, particularly for handling sensitive information.

6. Technical Proficiency: Familiarity with computer systems, customer relationship management (CRM) software, and telephone systems is often required.

7. Time Management: Being able to handle calls efficiently while managing time effectively is important to meet company targets.

8. Empathy and Patience: Understanding and connecting with customers, especially when they're frustrated, is crucial in providing good service.

9. Resilience: The ability to handle challenging interactions and remain calm under pressure is important.

10. Teamwork: Many call handlers work as part of a team, so the ability to collaborate and support colleagues is beneficial.

11. Flexibility: Being able to adapt to changing situations, such as new procedures or varying call volumes, is valuable.

12. Cultural Awareness: Understanding and respecting cultural differences can enhance communication with diverse customer bases.

inTelford

52.68087768554688 -2.438112497329712 Telford, Shropshire

in Telford click to show distance

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