Receptionist - Surgery inKidwelly inKidwelly PUBLISHED MON 25 NOV 2024

Band 2 PERMANENT

Hywel Dda University Health Board r4ec5Fxp

Opportunity to work in a dynamic and diverse environment within a busy GP practice.

Direct interaction with patients, allowing for positive engagement and the ability to make a difference in their healthcare experience.

Development of strong communication skills through face-to-face and telephone interactions with patients and healthcare professionals.

Variety of administrative duties that enhance organisational and multitasking skills.

Commitment of the Health Board to support bilingualism, promoting a culturally inclusive work environment.

Flexible working schedule due to the rota basis, which can offer work-life balance.

Hywel Dda University Health Board is hiring a Receptionist/Administrator for Meddygfa Minafon in Kidwelly, with occasional coverage required at other practices. This role involves greeting patients, managing the appointment system, and facilitating communication between patients and healthcare professionals, primarily through face-to-face and telephone interactions. The position requires working hours from 08:00 to 18:30, including all-day work on Fridays. Responsibilities include handling administrative tasks, processing prescription requests, and managing test results. Bilingualism, particularly in Welsh, is preferred, and support for language training is provided. Interviews are scheduled for December 23, 2024.

Hywel Dda University Health Board are seeking to appoint a Receptionist / Administrator to work on a rota basis in Meddygfa Minafon, Kidwelly. On occasion there may be a requirement to cover across other managed practices within the Health Board.

This is a diverse role within busy and interesting GP practice. The post holder will be responsible for greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.

This is mainly a telephone and customer facing role and requires the ability to work across the surgery opening hours which are 08.00 to 18:30 Monday-Friday. It will also require all day Friday working.

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. This is mainly done via the telephone and face to face with patients.To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.To undertake a variety of administrative duties to assist in the smooth running of the practice. This will include learning how to deal with prescription request/issuing, Test result allocations and also filing of other paperwork and associated correspondence the surgery receives.

About us
You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 23/12/2024

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Useful skills for a Receptionist - Surgery: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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