Triage Administrator in Sheffield inSheffield PUBLISHED THU 27 MAR 2025 Jump to job information section

Job Title: Triage Team Administrator

Hours per week: 19 hours

Location: North Darnall Health Centre,S9 5DH

Contract: Permanent

The Triage Team Administratorwill be responsible for the delivery of an innovative, professional, high quality and efficient administration service to the PCS Group Triage Team The post holder will work collaboratively with the Senior Practice Co-ordinator, Support Managers and Operations Manager to continually seek ways to improve processes, efficiency and to promote agile ways of working.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, reporting potential risks identified.

About us

• Main Duties and Responsibilities

Provide operational support for a PCS Group Triage Team, to assist service users with access to appropriate health care and holistic support

Coordinate the administrative processes of registering new patients in Anima

Manage IT delivery in hub by reporting faults etc liaising with IT support, clinicians ,Managers etc

Support patients through their practice journey

Work on the reception desk when required to provide support to the team and patients in challenging situations to provide solutions

Provide training to the team to ensure patients are navigated through the practice correctly

Continually assess the effectiveness of processes and procedures reporting back to Senior Practice Co-ordinator

Reviewing, prioritising and redistributing work where appropriate

Deputising for the Senior Practice Co-ordinator when required

Monitor progress and chase against identified actions that are required, following on from meetings and delegated duties

Promote effective communication, team working and opportunities for sharing best practice within the team

To provide high level, professional and confidential administrative support as part of an administrative team

Work with the Senior Practice Co-ordinator to develop, innovate and make efficient standard ways of working

Continually assess the effectiveness of processes and procedures reporting back to Senior Practice Co-ordinator

Offer directional support to the administration team ensuring that administration, facilities and reception work together to provide a high quality service

Provide administrative support as required to the senior team where appropriate monitoring work list and tasks to ensure all work is completed in a timely manner

Identify training and development areas, sourcing training solutions and working with the Senior Practice Co-ordinator to deliver

• Using excellent communication, persuasion, and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders across organisations using telephone, e-mail and face to face. This will include regularly receiving requests and demands from persons both external and internal to PCS such as Directors, Managers, GP practices, secretaries and patients
• To apply knowledge of administrative systems and procedures to problem solve and where necessary develop alternative or additional systems that support quality delivery of services

• Provide administrative support as required, to internal meetings and other formal meetings in the form of notes and or action points
• Escalate, direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities within the members of the services
• Assist in managing processes by providing information and analysis as appropriate

This job description should not be regarded as definitive. It is intended to provide the post-holder with a broad outline of their function. The post-holder may be required to undertake any other duties reasonably falling within the grade of this post

General Responsibilities

When required, act flexibly within your role, which may include extended working days and working on alternate sites, This will be in consultation with your line manager and PCS policies

The post holder will be managed by the Senior Practice Co-ordinator but will be expected to act independently exercising sound judgement to support others in the team

The post holder will act autonomously in areas of work seeking advice when necessary

The post holder will have regular 1-1s with Senior Practice Co-ordinator to support ongoing development and review performance

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health

safety and security as defined in the Practice Health and Safety Policy, reporting potential risks identified

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly