Plashet Harmony Practice rEMV06Yb
Plashet Harmony Practice is seeking a friendly and organized Receptionist for their Front of House Team. This role involves managing a busy reception area, handling patient queries both in person and over the phone, and making appointments using the EMIS WEB system. Candidates should have good IT skills, a customer-focused attitude, and the ability to work from 8 am to 1 pm, five days a week, including covering for colleagues during absences.
Key responsibilities include:
- Making patient appointments according to surgery protocols.
- Addressing queries and signposting appropriately, referring when necessary.
- Maintaining a tidy reception area and updating informational displays.
- Accurately taking and processing visit requests and messages for doctors.
- Performing administrative tasks as directed by the Practice Manager.
- Attending mandatory training, practice meetings, and adhering to health and safety policies.
- Ensuring confidentiality and security of the premises, as well as being prepared for emergency procedures.
Experience in a GP surgery is beneficial but not required, as full training will be provided.
We are looking for a Receptionist to join our friendly, brilliant Front of House Team. This is a busy and challenging role with opportunities for career progression and one which will require you to be an organised, customer focused person with good IT skills - this is essential. Previous experience of working in a GP Surgery is a plus but not essential as full training will be provided to the right candidate.
We are looking for someone to cover 8am - 1pm5 days a week and someone who will be able to help cover when colleagues are away.
- To use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy.
- To handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral.
- To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly.
- Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.
- Take requests for visits, ensuring all required information is recorded accurately on and passed to the relevant clinician in a timely manner according to protocol
Please see the attached full person spec and job description
About us
- To use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy.
- To handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral.
- To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly.
- Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.
- Take requests for visits, ensuring all required information is recorded accurately on and passed to the relevant clinician in a timely manner according to protocol.
- Take messages for doctors and ensure these are put on the system as per the current surgery protocol.
- Ensure that all communication, appointments and other messages are logged under receptionists own identification details as is practicable.
- To undertake administrative and other tasks as requested by the Practice Manager and doctors.
- To support necessary changes for Plashet Harmony Practice to implement identified system changes.
- To undertake mandatory training and comply with all surgery regulations and procedures.
- To attend practice and staff meetings as required.
- To be aware of procedures to evacuate patients in case of emergency.
- To secure the building, setting the exit alarm when last to leave the premises, when applicable.
- To adhere to the Health & Safety policy.
- Maintain confidentiality and always show respect for patients and colleagues
- To cover colleagues for holidays and sickness as required
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