Medical Secretary inHolmes Chapel inHolmes Chapel PUBLISHED THU 31 OCT 2024

Depending on experience PERMANENT GOOD SALARY

Holmes Chapel Health Centre rIwHHigB

Opportunity to work in a friendly and supportive semi-rural environment, enhancing work-life balance.

Contribute directly to patient care by facilitating the referral process and assisting in the care of vulnerable populations, such as those on safeguarding and palliative registers.

Engagement with a diverse clinical team, providing a collaborative work atmosphere and opportunities for professional development.

Chance to improve organisational skills by managing essential administrative functions and coordinating important meetings.

Involvement in proactive patient care through follow-up calls after hospital discharges, fostering stronger patient relationships.

Possibility to project a positive image of the health center, enhancing patient experience and community relations.

The Medical Secretary position at Holmes Chapel Health Centre involves providing secretarial and administrative support to clinicians in a semi-rural GP practice with around 13,000 patients. Key responsibilities include managing the referral process, maintaining the Practice Safeguarding and Palliative Registers, and chairing related meetings. The role also entails contacting patients post-hospital discharge for follow-up care, assisting the practice team, and ensuring a welcoming atmosphere for patients and visitors, both in-person and over the phone. Candidates should be courteous and efficient in directing patients to appropriate services and healthcare professionals.

Holmes Chapel Health Centre is a friendly semi-rural GP Practice in Cheshire with a Practice Population of approx. 13,000 patients. We have a clinical team consisting of 5 GP Partners, 2 Salaried GP's, 2 Advanced Clinical Practitioners, Practice Nursing Team and associated clinical staff from our PCN. The Medical Secretarial role would be to support the clinicians undertaking secretarial and administrative duties.

To facilitate the smooth running of the referral process by undertaking secretarial and administrative support to the doctors and health professionals.

To manage the Practice Safeguarding and Palliative Registers, and arrange and Chair the respective meetings. To contact patients following discharge from hospital as part of proactive caring.

To provide assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

As required, to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

About us
To facilitate the smooth running of the referral process by undertaking secretarial and administrative support to the doctors and health professionals.To manage the Practice Safeguarding and Palliative Registers, and arrange and Chair the respective meetings. To contact patients following discharge from hospital as part of proactive caring.To provide assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. As required, to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

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Useful skills for a Medical Secretary: Click to view

To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

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