Receptionist/ Administrator inGreat Dunmow inGreat Dunmow PUBLISHED
SUN 1 DEC 2024
Primary Care Careers rD8BMKk6
Opportunity to be part of a friendly and supportive team at Angel Lane Surgery.
Access to the NHS pension scheme, enhancing long-term financial security.
Engage in meaningful interactions with patients and play a crucial role in their healthcare experience.
Develop and enhance valuable customer service and communication skills in a diverse environment.
Gain experience in a challenging yet rewarding healthcare setting that sharpens problem-solving skills.
Flexibility of part-time work, allowing for a balance between personal life and professional responsibilities.
Angel Lane Surgery in Great Dunmow is seeking a part-time Receptionist/Administrator to join their supportive team for 25 hours a week. The position offers a competitive salary based on skills and experience, along with access to the NHS pension scheme. The receptionist will play a crucial role in patient interactions, helping them access services and addressing inquiries through various communication channels.
Candidates should be motivated team players with a background in customer service or patient experience and possess strong communication skills. Responsibilities include greeting patients, managing appointments, handling queries and complaints, processing prescriptions, registering new patients, and maintaining patient records. The role demands a calm and caring approach, as well as the ability to work effectively under pressure.
Candidates should be motivated team players with a background in customer service or patient experience and possess strong communication skills. Responsibilities include greeting patients, managing appointments, handling queries and complaints, processing prescriptions, registering new patients, and maintaining patient records. The role demands a calm and caring approach, as well as the ability to work effectively under pressure.
Angel Lane Surgery has an exciting opportunity for a receptionist/administrator to join our team on a part-time basis for 25 hours per week. We look forward to recruiting a new member of staff to this very friendly and supportive team. The salary is dependent on skills and experience and you will have access to the NHS pension scheme.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Receptionist/Administrator:
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To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:
1. Communication Skills
- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.
- Written Communication: Proficiency in writing emails, memos, and reports.
2. Customer Service Skills
- Ability to handle inquiries and complaints professionally and courteously.
- A friendly and approachable demeanor to create a welcoming atmosphere.
3. Organisational Skills
- Ability to manage time effectively and prioritize tasks.
- Keeping track of appointments, schedules, and deadlines.
4. Administrative Skills
- Proficiency in office procedures, including filing, record-keeping, and data entry.
- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.
5. IT Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.
6. Attention to Detail
- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Careful attention to detail in correspondence and reports.
7. Problem-Solving Skills
- Ability to resolve issues independently and think critically when faced with challenges.
8. Interpersonal Skills
- Ability to work well with others and build positive relationships with staff and clients.
- Teamwork skills to collaborate effectively in a busy office environment.
9. Discretion and Confidentiality
- Understanding the importance of handling sensitive information and maintaining privacy.
10. Adaptability and Flexibility
- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.
Additional Considerations:
- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.
- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.
- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.
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