Medical ReceptionistinWorcesterinWorcesterPUBLISHED TUE 29 OCT 2024
PERMANENT GOOD SALARY
Barbourne Health Centre rPn5TP3z
Patient-Centered Role, The job offers an opportunity to make a significant difference in patients' experiences by providing friendly and effective assistance.
Structured Work Hours, The position provides a clear and predictable schedule with a 2-week shift rota, allowing for better work-life balance.
Comfortable Work Environment, The reception area is equipped with air conditioning, ensuring a pleasant atmosphere, especially during the summer months.
Team Collaboration, Working as part of a dedicated team provides a supportive environment where employees can learn from each other and share responsibilities.
Diverse Responsibilities, The role includes a variety of tasks such as patient navigation, appointment processing, and administrative duties, which can enhance skill development.
Training Opportunities, Candidates may receive training on specific systems like Emis Web, contributing to professional growth and expertise.
Clear Importance of Confidentiality, The position emphasizes the importance of maintaining patient confidentiality, highlighting the ethical standards upheld in the healthcare environment.
Job Summary: Medical Receptionist at Barbourne Health Centre, Worcester
Barbourne Health Centre is seeking a friendly and efficient Medical Receptionist to join their Reception Team for a 37.5-hour work week, with shifts spanning Monday-Friday. Responsibilities include assisting patients with inquiries, directing them to appropriate services, and providing general administrative support. Candidates should be well-organized with excellent communication skills, able to handle pressure, and possess a caring demeanor. Experience with Emis Web is a plus but training is available.
Key responsibilities include:
- Knowledge and adherence to practice procedures and protocols
- Patient navigation and signposting
- Appointment management (processing requests, dealing with visits)
- Computer data entry related to patient registrations and records
- Maintaining confidentiality and security of sensitive patient information
Candidates should be motivated team players, committed to delivering a high-quality service to patients.
Patient-Centered Role, The job offers an opportunity to make a significant difference in patients' experiences by providing friendly and effective assistance.
Structured Work Hours, The position provides a clear and predictable schedule with a 2-week shift rota, allowing for better work-life balance.
Comfortable Work Environment, The reception area is equipped with air conditioning, ensuring a pleasant atmosphere, especially during the summer months.
Team Collaboration, Working as part of a dedicated team provides a supportive environment where employees can learn from each other and share responsibilities.
Diverse Responsibilities, The role includes a variety of tasks such as patient navigation, appointment processing, and administrative duties, which can enhance skill development.
Training Opportunities, Candidates may receive training on specific systems like Emis Web, contributing to professional growth and expertise.
Clear Importance of Confidentiality, The position emphasizes the importance of maintaining patient confidentiality, highlighting the ethical standards upheld in the healthcare environment.
We are looking for a friendly, patient focused and efficient person to join our Reception Team.
The hours will equate to 37.5 hours a week based on a 2 week shift rota:-
Week one:
Monday - Friday 8am to 4pm
Week two:
Monday - Friday 10:30am to 6:30pm
The 7.5 hour days include a 30 minute unpaid lunch break.
The role will including receiving, assisting and directing patient enquiries in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Comfortable working area with air con for summer months
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with experience of Emis Web but training can be provided.
It is essential that the candidate have a caring approach, and a good listener! Be a team player and motivated to providing a caring and efficient service to our patients as part of a wider team.
About us
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning documents
Reception
- Receiving patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and triage appointments
- Be able to cover for annual leave/sickness when required
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Deal with visits requests
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
Telephone
- Have working knowledge of our cloud telephony telephone system (training given).
Other Tasks
- Maintain a clear desk policy and adhere to practice policies
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
More information related to this job opportunity, from jobsincare:
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Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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