Medical Receptionist inWorcester inWorcester PUBLISHED 29 OCT 2024
Barbourne Health Centre rPn5TP3z
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We are looking for a friendly, patient focused and efficient person to join our Reception Team.
The hours will equate to 37.5 hours a week based on a 2 week shift rota:-
Week one:
Monday - Friday 8am to 4pm
Week two:
Monday - Friday 10:30am to 6:30pm
The 7.5 hour days include a 30 minute unpaid lunch break.
The role will including receiving, assisting and directing patient enquiries in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Comfortable working area with air con for summer months
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with experience of Emis Web but training can be provided.
It is essential that the candidate have a caring approach, and a good listener! Be a team player and motivated to providing a caring and efficient service to our patients as part of a wider team.
About us
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning documents
Reception
- Receiving patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and triage appointments
- Be able to cover for annual leave/sickness when required
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Deal with visits requests
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
Telephone
- Have working knowledge of our cloud telephony telephone system (training given).
Other Tasks
- Maintain a clear desk policy and adhere to practice policies
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
We are looking for a friendly, patient focused and efficient person to join our Reception Team.
The hours will equate to 37.5 hours a week based on a 2 week shift rota:-
Week one:
Monday - Friday 8am to 4pm
Week two:
Monday - Friday 10:30am to 6:30pm
The 7.5 hour days include a 30 minute unpaid lunch break.
The role will including receiving, assisting and directing patient enquiries in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Comfortable working area with air con for summer months
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with experience of Emis Web but training can be provided.
It is essential that the candidate have a caring approach, and a good listener! Be a team player and motivated to providing a caring and efficient service to our patients as part of a wider team.
About us
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning documents
Reception
- Receiving patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and triage appointments
- Be able to cover for annual leave/sickness when required
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Deal with visits requests
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
Telephone
- Have working knowledge of our cloud telephony telephone system (training given).
Other Tasks
- Maintain a clear desk policy and adhere to practice policies
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
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