Receptionist - Urgent Treatment Centre inCamberley inCamberley PUBLISHED THU 7 NOV 2024

North Hampshire Urgent Care rjZ52PL1

North Hampshire Urgent Care is seeking enthusiastic receptionists to join the new Urgent Treatment Centre in Camberley, in collaboration with Frimley Park Hospital. This fixed-term, zero hours role involves greeting patients professionally, managing appointment bookings on systems like EPIC and Adastra, and ensuring the clinic is well-prepared for daily operations. The position requires teamwork with clinical and operational staff, where the receptionist plays a key role in overseeing both 111 and walk-in patients, providing excellent customer service, and maintaining communication with patients and healthcare professionals.

The ideal candidate will demonstrate strong interpersonal skills, work independently, and be proactive in addressing the needs of the center. Responsibilities also include managing supplies, ensuring adherence to health and safety protocols, participating in training and development, and supporting clinical governance. The role entails various shift times throughout the week, and applicants should expect an interview process on November 21, 2024, with early closure of applications if a high volume is received.

NHUC are excited to advertise a new opportunity for receptionists to join us as we launch our new Urgent Treatment Centre in partnership with Frimley Park Hospital.

We are looking for enthusiastic receptionists who are keen to work as part of a multi-disciplinary team to deliver exceptional patient care to our local communities.

Shifts times will vary from 07:45 13:15, 13:15 18:45 & 18:45 00:15, 7 days a week.

This is a fixed term, zero hours position until the 28th November 2025.

Interviews will be held on the 21st November 2024 at our Head Office location in Farnborough.

We may close this vacancy early should we receive a high number of applicants.

To greet patients at the UTC in a professional and courteous manner, maintaining excellent customer care skills.

The post holder will also be responsible for making sure that the appointment book on both EPIC and Adastra accurately reflects the waiting times and volumes within the department.

Adhere to procedures for opening up and closing down the UTC. To ensure Frimley UTC rooms are accessible and resourced appropriately every morning, e.g. ensuring FP10s are stocked within printers, rooms are unlocked and appropriate for consultations to start at 08:00 am every morning.

Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely.

To wear uniform clothing provided, which should be kept clean and tidy.

The post holder will work as part of a multidisciplinary team (MDT), supporting clinical and operational staff with various administrative tasks. This role will involve direct communication with GPs and clinicians, as well as collaboration with the A&E admin team to perform daily duties and ensure a seamless patient journey. Specifically, the receptionist is essential for overseeing both 111 patients and walk-in patients in the UTC.

Please see the Job Description for the full list of duties and responsibilities.

About us
Job Title: Urgent Treatment Centre (UTC) Receptionist
Responsible to: SDC Operations Manager
Accountable to: General Manager
Role Summary
The post-holder will provide an efficient reception and administrative service.
The post-holder is expected to work independently using their own initiative and seeking advice when appropriate.
This role is an integral part of the multi-disciplinary team.
Main duties and responsibilities
To greet patients at the UTC in a professional and courteous manner, maintaining excellent customer care skills.
The post holder will also be responsible for making sure that the appointment book on both EPIC and Adastra accurately reflects the waiting times and volumes within the department.
Adhere to procedures for opening up and closing down the UTC. To ensure Frimley UTC rooms are accessible and resourced appropriately every morning, e.g. ensuring FP10s are stocked within printers, rooms are unlocked and appropriate for consultations to start at 08:00 am every morning.
Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely.
To wear uniform clothing provided, which should be kept clean and tidy.
The post holder will work as part of a multidisciplinary team (MDT), supporting clinical and operational staff with various administrative tasks. This role will involve direct communication with GPs and clinicians, as well as collaboration with the A&E admin team to perform daily duties and ensure a seamless patient journey. Specifically, the receptionist is essential for overseeing both 111 patients and walk-in patients in the UTC.
To inform clinicians of any deteriorating patients in the waiting room.
Communication
To demonstrate politeness, courtesy, respect and sensitivity in dealing with patients, visitors/relatives and colleagues. To adapt communication skills to meet the needs of patients who may have barriers to understanding, e.g. language
To work cohesively with all team members to ensure that the very best services to patients are provided at all times.
Ensure the patients in the waiting room are kept informed of any potential delays and that the waiting room is kept tidy.
Deal with general enquiries both by telephone and in person, from other medical professionals and patients.
General
NHUC believes that everyone plays a role in enhancing the quality of care provided to our patients. As an employee, you are expected to actively support the clinical governance agenda by participating in activities that improve quality, such as managing risks through reporting incidents and near misses.
Adhere to NHUC policies, guidelines, and procedures. Maintaining your continued professional development Education and Training/Self-Development.
To identify own training and development needs and undertake appropriate training/ education as required
To be flexible in roles undertaken according to the business needs
To attend all statutory and mandatory training as and when required.
Assisting the management team in relation in training new starters.
Ensuring the UTC meet the standards as laid out in our infection control policy.
To attend various meetings in relation to the role.
Any other reasonable duties as required
NHUC believe in developing the skills of our workforce in order to meet future aspiration this includes providing funding for internal and external training courses where appropriate.

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Useful skills for a Receptionist - Urgent Treatment Centre: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inCamberley

51.31966400146485 -0.742011308670044 Camberley, Surrey

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