Support SecretaryinEast GrinsteadinEast GrinsteadPUBLISHED WED 19 MAR 2025
You’ll be the linchpin of our busy department, combining your exceptional communication skills with strong IT expertise to manage patient pathways efficiently. Your attention to detail and ability to prioritise under pressure will help us meet our targets while fostering sensitive and empathetic interactions with patients and their families. By working closely with our friendly team, you’ll play a vital part in creating an environment that values both professionalism and support. Your contribution matters – let's make a difference together!
We are seeking keen and enthusiastic people to provide strong secretarial, organisational and administrative support within our Corneo Plastic Department supporting our corneal medical secretaries.
The successful candidates will ideally have a medical secretarial background with strong computer skills including fast and accurate audio typing. Key skills required are excellent verbal and written communication skills, enabling communication at all levels, a keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload under pressure while working efficiently as part of a friendly, busy team, ensuring the best possible care for our patients in a timely manner whilst ensuring that targets adhered to.
To provide full secretarial support to the Corneo Plastic Department.
To work flexibly and sensitively with other disciplines both on and off the QVH site.
To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
To communicate sensitively and appropriately with patients suffering from serious illness.
About us
Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff.
Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals.
Deal with correspondence making use of IT, i.e. email, internet and intranet, using initiative and discretion to prioritize.
Deal with all telephone calls promptly and courteously with an empathetic approach.
Respond sympathetically to individual needs within resources available.
Type clinic letters from digital dictation to meet Trust guidelines on responses.
Ensure clinic letters are sent out to GP within agreed timeframe of the clinic date.
Ensure an audit trail in the patients notes is kept.
Responding to the requests of the Patient Access team regarding RTT18 queries and/ or input clinical outcomes for clinics.
Book appointments for patients for the services as required onto Patient Care.
Manage patients expectations when booking appointments and advising them of updates.
Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 6 weeks of referral.
Support the Service Co-ordinator with gathering monitoring data for the service as required.
Ensure patient case notes are stored, tracked and archived according to Trust guidelines.
Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures.
Actively participate in Departmental meetings as required.
Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service.
Follow the QVH Trusts guidelines on confidentiality.
Ensure a professional image of QVH and the service is maintained at all times.
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