ASC Care Contribution Debt Recovery SpecialistinTrowbridgeinTrowbridgePUBLISHED MON 23 DEC 2024
Wiltshire Council rCfsW9uu
The position also entails maintaining the council's financial interests by implementing effective recovery processes, preparing cases for write-off, and collaborating with various departments to ensure a streamlined billing process. Candidates should possess extensive debt recovery experience, strong communication skills, and a thorough understanding of financial software and case management. This role is pivotal in ensuring that vulnerable individuals receive necessary support while the council manages its financial sustainability effectively.
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www.jobsincare.com/job/jbns7RH3 - £35,235
Hours per week:37 hours
Interview date:Week commencing 13 January 2025
ASC Finance Operations Team Supporting Vulnerable Individuals and Ensuring Financial Sustainability
If youre dedicated to delivering excellent service and supporting vulnerable individuals while helping the council manage its finances, wed love to hear from you!
Become a Care Contributions Debt Recovery Specialist today and play a key role in managing and recovering Adult Social Care contributions to ensure Wiltshire Council can continue providing vital support to those in need.
As a Care Contributions Debt Recovery Specialist, you will handle more complex debt cases, working closely with individuals or their representatives to understand their situation and recover outstanding payments. Your role includes supporting the team leader, guiding colleagues and ensuring that all payments due to the council are collected.
Key responsibilities include overseeing the debt recovery process, providing training and support to the team and ensuring compliance with relevant legislation. You will also monitor payment plans and use systems like ContrOCC and Liquid Logic to manage and track payments.
Were looking for someone with extensive debt recovery experience, particularly within Adult Social Care and a good understanding of key legislation, such as the Care Act 2and the Mental Capacity Act 2005. You should be able to communicate clearly with a variety of audiences, including those with communication difficulties and have a strong grasp of case management and financial software systems.
Join our team and make a positive impact in your community.
About us
This role within Financial Operations focuses on the management of more complex indebtedness to the council, due from individuals in relation to their care contribution. The job holder is expected to engage with those in debt or appropriate representatives, using all appropriate means to establish facts and circumstances affecting the individual, and record this information using bespoke software system, ControOCC. This post is responsible for supporting and providing guidance on a day to day basis to all members of the Care Contributions team, utilising ContrOCC software to send 4 weekly statements to people in receipt of Adult Social care for the contributions and other income that they are assessed to pay following their means tested financial assessment toward their care costs and collect all income due for Adult Social Care services through the Debt Recovery process. Specific duties and responsibilities include:
The post holder will deputise where required and support the team leader in the delivery of an efficient and effective service that provides good standards of customer service.
Through training, coaching and co-working they will provide support to the ASC Account Management and Debt Recovery officers with more complex cases and demonstrate a continuous learning approach to build the teams knowledge, skills and ensure ongoing professional development.
Protecting the councils financial interests, maintain expected rates of collection and minimise losses through prompt identification of monies owed to the council through the swift implementation of appropriate recovery processes.
Manage a case load of more complex debt cases. Combine experience and understanding of the legislation with knowledge of the debtor to determine the most appropriate recovery action, using communication and negotiation skills to explain, agree, enforce or cease payment plans having established the ability of the debtor to pay, taking into consideration the size and history of the debt and the reputation of the debtor.
Where necessary act on behalf of the debtor to liaise with agencies, to support them with debt management and offer signposting to other welfare agencies and independent financial advice.
Ensure that rigorous system checks and balances are carried out regularly to identify those with multiple or cross departmental debts, through joint working establish the priority debt and work together to protect the interest of the council and the debtor.
Maintain a full and up-to-date knowledge of legislation specifically legislative change and the introduction of new government policies.
Where required prepare and submit cases for write-off.
Undertake the Direct Debit instruction and Direct Debit payment request run on a 4-weeklycycle through secure Paygate system and statement download, ensuring that all pre checks have been completed and that statements are issued on time.
Undertake the daily payment import to ensure that payments are accurately reflected on ContrOCC ensuring that any issues are addressed promptly.
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