Customer Service Advisor inAcacia Lodge Care Home inAcacia Lodge Care Home PUBLISHED TUE 8 OCT 2024

PERMANENT

Avery Healthcare Group Ltd. rU0DtSVz

Avery Healthcare Group Ltd. is seeking a dedicated and enthusiastic Customer Service Advisor for Acacia Lodge Care Home, part of their portfolio of luxury elderly care homes in the UK. In this role, the advisor will create a positive first point of contact both in-person and via telephone, ensuring a welcoming public image. Responsibilities include managing the reception area, assisting with show rounds, overseeing sales inquiries and admissions, and supporting the Home Administrator when necessary.

The ideal candidate will possess strong interpersonal skills, a professional telephone manner, and proficiency in Microsoft Office. A minimum of two years of experience in a customer service role is preferred. Avery Healthcare promotes a supportive work environment, offering career development opportunities and various employee benefits, while upholding values of caring, respect, and accountability in their service to residents.

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, with a vision of 'creating meaningful lives together' through exceptional care and experience. They are seeking a well-organized, enthusiastic, and dedicated individual to join their friendly, award-winning team as a Customer Service Advisor.

As a Customer Service Advisor, your focus will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Your responsibilities will include being responsible for the reception area, supporting with the process of show rounds, actively following up and managing any sales enquiries through to admissions, and assisting the Home Administrator as required.

About us
Package Description:
Shift Details:Saturday and Sunday
At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development, and offer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor.
ABOUT THE ROLE
Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.
Other responsibilities will include:

Being responsible for the reception area and ensure it is always presented to a high standard.

Supporting with the process of show rounds

Actively following up and manage any sales enquiries through to admissions.

Assisting the Home Administrator as required.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:

Have effective interpersonal skills and professional telephone manner.

Be computer literate with a good working knowledge of MS Suite.

Demonstrate a positive attitude to all residents and visitors.

Ideally have previous experience in working in a customer service role for a minimum of two years.
ABOUT AVERY
As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.
Please note this role will require:
A DBS Disclosure check, the cost of which will be met by Avery Healthcare.Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Customer Service Advisor: Click to view

To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:

1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.

2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.

3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.

4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.

5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.

6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.

7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.

8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.

9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.

10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.

11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.

12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.

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