Receptionist/ Administrator inOxford inOxford PUBLISHED THU 31 OCT 2024

Band 4: £26,530 to £29,114 a year Per annum, pro rata PERMANENT GOOD SALARY

NHS

Oxford Health NHS Trust rH27iWzC

Oxford Health NHS Trust is seeking a part-time Receptionist/Administrator for a 30-hour workweek, focused on providing services for homeless individuals. The ideal candidate will possess strong communication skills and demonstrate compassion, patience, and professionalism, as the role involves direct interaction with patients, caregivers, and healthcare professionals. The position requires emotional resilience, organisational skills, and a flexible approach, along with prior receptionist or administrative experience in a similar environment being advantageous.

In this key role, the successful applicant will manage day-to-day operational administration while ensuring a professional service is delivered to staff, patients, and the public. Responsibilities include using communication equipment and information systems effectively to maintain a single point of access for the service. The work schedule will include shifts between 08:00 to 16:00 or 10:30 to 18:30, Monday to Friday, within the practice's operational hours of 08:00 to 18:30. Interested applicants are encouraged to apply promptly, as the position may close before the official deadline if enough applications are received.

An opportunity has arisen for an enthusiastic and innovative Receptionist/Administrator who has an interest in services for homeless people. This is a PART TIME role - 30 hours per week.

The nature of this key role is often challenging and demanding, you will require skills to handle all contacts confidently with compassion, patience and professionalism. Good communication skills are essential for this role when dealing with patients, carer's, colleagues, and other professionals.

You will have emotional resilience, be well organised with a flexible approach and the ability to work as part of this supportive and close-knit multidisciplinary team.

Receptionist/administrative experience in a similar setting will be advantageous.

You will be responsible for the administration of the day-to-day operations and ongoing support of the service, utilising your excellent verbal and written communication skills. You will need good computer literacy and administrative skills. This is a patient facing role with Receptionist work.

You will ensure that a professional and efficient service is provided to staff, patients and the public at all times.

This role requires using a combination of communications equipment and information systems to deliver a strong and professional single point of access.

About us
The practice is open between 08:00-18:30, you will work a combination of 08:00 to 16:00 or 10:30 to 18:30, Monday to Friday.

Please review the attached job description and person specification for a full overview of the the role responsibilities.

Please note that this role may close earlier than the advertised closing date if sufficient applications are received and you are advised to submit your application as soon as possible. Previous applicants need not apply.

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

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