Receptionist/ Admin in Ryde inRyde PUBLISHED WED 2 APR 2025 Jump to job information section

PERMANENT GOOD SALARY

Tower House Surgery rnaByhEZ

Job description

We are looking for an enthusiastic new member to join our current reception and administrative team here at Tower House Surgery.

You will form part of the front line team that make up the first line of contact that the patients have when engaging with the surgery either by telephone or face to face. The role will involve signposting and supporting the patients to the most appropriate service based on their needs.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

About us
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Supervisor or Operations Manager, dependent on current and evolving practice workload and staffing levels.

Opening up and locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming and outgoing mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry, data allocation and collation, processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required from time to time, including word and data processing, filing, photocopying and scanning

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist/Admin: Click to view

Working as a Receptionist or in an administrative role in the UK requires a variety of skills to effectively manage tasks and interact with clients or colleagues. Here are key skills and qualifications often required for these positions:

Essential Skills:

1. Communication Skills:

- Strong verbal and written communication abilities to interact effectively with clients, visitors, and colleagues.

2. Interpersonal Skills:

- Friendly and approachable demeanor to create a welcoming environment. Ability to build rapport with a diverse range of individuals.

3. Organizational Skills:

- Ability to manage multiple tasks and prioritize effectively. Keeping the reception area organized and maintaining schedules.

4. Time Management:

- Skill in managing time efficiently to handle incoming calls, appointments, and administrative tasks without compromising quality.

5. Customer Service:

- Strong focus on providing excellent customer service, addressing inquiries, and resolving issues promptly.

6. IT Proficiency:

- Competency in using office software (e.g., Microsoft Office Suite) for word processing, spreadsheets, and presentations. Familiarity with scheduling and database management software is also beneficial.

7. Attention to Detail:

- Accuracy in managing appointments, data entry, and handling sensitive information.

8. Problem-Solving Skills:

- Ability to think on your feet and address problems as they arise, especially when dealing with clients or scheduling conflicts.

9. Professionalism:

- Maintain a professional attitude and appearance, as first impressions are crucial in a receptionist role.

10. Teamwork:

- Ability to work collaboratively with colleagues and support the team as needed.

Desirable Qualifications:

- Educational Background:

- A minimum of GCSEs in English and Maths (or equivalent). Further education or vocational qualifications in business administration can enhance employability.

- Relevant Experience:

- Prior experience in customer service or administrative roles can be advantageous, even if it’s through internships or part-time jobs.

- Additional Skills:

- Knowledge of specific software systems (like CRM software) or languages can be a plus, depending on the company’s needs.

- Certifications:

- Consider obtaining certifications in administration, customer service, or office management to boost your resume.

Additional Considerations:

- Flexibility in working hours may be required, especially in businesses that operate outside of standard office hours.

- Some roles may require knowledge of industry-specific terminology, so prior experience or interest in the field can be beneficial.

inRyde

50.7271842956543 -1.1514886617660522 Ryde, Isle Of Wight

in Ryde click to show distance

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