Receptionist in South Petherton inSouth Petherton PUBLISHED TUE 1 APR 2025 Jump to job information section

Band 2: £23,615 to £23,615 a year PERMANENT GOOD SALARY

Somerset NHS Foundation Trust rha3FE4w

Job description

This is an exciting role front of house, working closely with clinical and non clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

The post holder will be required to arrive patients for their outpatient appointments via various computer booking systems. Liaise with clinicians and internal staff on a daily basis.

The post holder will be the initial point of contact for incoming calls and will be responsible for ensuring the reception area is tidy & well organised at all times.

The post holder will deal with a variety of people of all ages which can on occasion be challenging.

About us
Please see the Job Description for further information, as well as a full list of duties and responsibilities (specifically Appendix A)
This hospital does not provide a UTC/MIU service

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inSouth Petherton

50.9531478881836 -2.798280477523804 South Petherton, Somerset

in South Petherton click to show distance

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Somerset NHS Foundation Trust rha3FE4w

Job description

About us Please see the Job Description for further information, as well as a full list of duties and responsibilities (specifically Appendix A)This hospital does not provide a UTC/MIU service

Requirements

Benefits

About us
Please see the Job Description for further information, as well as a full list of duties and responsibilities (specifically Appendix A)
This hospital does not provide a UTC/MIU service