Key responsibilities include managing a dedicated workload focused on Referral to Treatment (RTT) and supervising the administrative team to provide exceptional customer service. The role requires strong organisational and communication skills, as well as experience in line management. Based primarily at the Hampstead site, the candidate should demonstrate resilience and a proactive approach in their work while embodying the Trust's values.
The Neurology is looking for a motivated individual to lead a team of patient navigators, covering the maternity leave for one of our pathway managers and and be responsible for the smooth running of the patient journey from referral to discharge from Trust care by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs
The Neurology service is looking for a dynamic and resilient clinical pathway manager to join our team. This is a pivotal role within the team and will be supported by the Service Manager. You would be responsible for maintaining service delivery and improvement within the department.
- Be able to support, lead, and manage staff
- Be proactive, enthusiastic, and resilient
- Be able to lead in improving processes
- Be able to build collaborative working relationships with clinicians
A primary focus will be RTT managing an allocated workload as well as managing the administrative team. The successful candidate will be based at our Hampstead site with occasional travel .
The successful candidate will be expected to act with autonomy for the day to day management and supervision of the administration staff to ensure an excellent level of customer service. They will be required to demonstrate the Trust values, the responsibilities of the job description and person specification and in particular have experience of line managing staff, working with various staff groups and excellent communication & organisational skills.
About us
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
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