Opportunity to work in a specialized field of Paediatric Cardiology, contributing to the health and well-being of children.
Full-time position with a stable work schedule (37.5 hours per week, Monday to Friday), promoting work-life balance.
Chance to develop strong communication and interpersonal skills by interacting with patients, families, and medical professionals.
Engagement in vital organisational and planning activities that enhance operational efficiency within the healthcare setting.
Possibility to gain experience across various specialties, expanding professional expertise and adaptability.
Supportive work environment within the University Hospitals Bristol and Weston NHS Foundation Trust, promoting teamwork and collaboration.
Opportunity for career advancement within the NHS, with access to ongoing training and professional development resources.
Join the compassionate team at the Bristol Royal Hospital for Children as a Senior Medical Secretary in our Paediatric Cardiology department. This full-time role (37.5 hours a week, Monday to Friday) is ideal for those who thrive in nurturing environments and wish to make a real difference in children's healthcare. You’ll be pivotal in creating essential communications—typing clinic letters, discharge summaries, and more—while providing valuable support to families and healthcare professionals alike.
As the first point of contact for both patients and staff, your empathetic approach will shine through as you manage inquiries with professionalism and care. From liaising with clinical teams to organising vital reports and maintaining accurate systems, your role will encompass crucial clerical duties that keep our department running smoothly. If you are ready to step into a rewarding position that blends administrative expertise with heartfelt care, we invite you to explore this opportunity with us at University Hospitals Bristol and Weston NHS Foundation Trust. Your skills can help provide a supportive framework for families during their most challenging times.
As the first point of contact for both patients and staff, your empathetic approach will shine through as you manage inquiries with professionalism and care. From liaising with clinical teams to organising vital reports and maintaining accurate systems, your role will encompass crucial clerical duties that keep our department running smoothly. If you are ready to step into a rewarding position that blends administrative expertise with heartfelt care, we invite you to explore this opportunity with us at University Hospitals Bristol and Weston NHS Foundation Trust. Your skills can help provide a supportive framework for families during their most challenging times.
Opportunity to work in a specialized field of Paediatric Cardiology, contributing to the health and well-being of children.
Full-time position with a stable work schedule (37.5 hours per week, Monday to Friday), promoting work-life balance.
Chance to develop strong communication and interpersonal skills by interacting with patients, families, and medical professionals.
Engagement in vital organisational and planning activities that enhance operational efficiency within the healthcare setting.
Possibility to gain experience across various specialties, expanding professional expertise and adaptability.
Supportive work environment within the University Hospitals Bristol and Weston NHS Foundation Trust, promoting teamwork and collaboration.
Opportunity for career advancement within the NHS, with access to ongoing training and professional development resources.
We are looking for a Senior Medical Secretary to join our team in Paediatric Cardiology at the Bristol Royal Hospital for Children.
The position is full-time (37.5 hours per week) Mon- Fri.
The successful candidate will be expected to type and send out multiple letters including clinic letters, discharge summaries and general correspondence.
Also help with day to day queries from families and other medical professionals.
Communication:
- To act as a point of contact for queries from clinical and non-clinical staff
- To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Organising and Planning:
- Checking and sorting investigation reports and passing information on to clinical team as required
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
- To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager
- To ensure the despatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
About us
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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