Senior Medical Secretary in Bristol inBristol PUBLISHED FRI 28 MAR 2025 Jump to job information section
Job description
We are looking for a Senior Medical Secretary to join our team in Paediatric Cardiology at the Bristol Royal Hospital for Children.
The position is full-time (37.5 hours per week) Mon- Fri.
The successful candidate will be expected to type and send out multiple letters including clinic letters, discharge summaries and general correspondence.
Also help with day to day queries from families and other medical professionals.
Communication:
- To act as a point of contact for queries from clinical and non-clinical staff
- To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Organising and Planning:
- Checking and sorting investigation reports and passing information on to clinical team as required
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
- To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager
- To ensure the despatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
About us
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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