Bank Healthcare Support Worker in Stoke-on-Trent inStoke-on-Trent PUBLISHED TUE 11 FEB 2025 Jump to job information section

Please note: Due to the nature of our bank 0 hours, casual work agreement, we are unable to sponsor applicants.

The successful applicants will provide essential support our services and contribute to the delivery of high-quality, person-centred care to patients with mental health conditions, learning disabilities, and other complex health conditions. You will be responsible for providing support in a variety of settings, including inpatient wards and community services, on a flexible, as-needed basis.

Joining the Bank provides an excellent opportunity for those who wish to gain insight and experience into diverse areas whilst providing you with the flexibility to choose your own working hours. It can also provide the opportunity to gain experience with the Trust supporting permanent employment opportunities.

Key Responsibilities

• Assist patients with daily living activities, promoting independence and dignity.
• Support the nursing team in delivering safe and effective care to patients.
• Observe and report on changes in patients' physical and mental health, ensuring their safety and well-being.
• Provide emotional support to patients, ensuring they feel valued, respected, and understood.
• Assist in maintaining a clean and safe environment for both patients and staff.
• Help with the administration of care, including supporting patients with medication and personal care needs where required.
• Contribute to the implementation of individual care plans.
• Maintain accurate patient records, adhering to Trust policies and procedures.
• Work flexibly to meet the needs of the Trust, which may include nights, weekends, and bank holidays.

About us

What Were Looking For

• Experience in a healthcare or support worker role is desirable, but not essential.
• A caring and empathetic nature with a commitment to providing high-quality care.
• Ability to work as part of a team and independently when needed.
• Strong communication skills and the ability to build rapport with service users.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a passion for making a difference in the lives of those in your care.
• Previous experience in mental health, learning disabilities, or social care settings is an advantage.
• Excellent communication and interpersonal skills, with a strong commitment to patient care.
• Ability to work flexibly, which may include nights, weekends, and bank holidays, as per the needs of the Trust.
• A compassionate, professional attitude with a commitment to safeguarding and promoting the well-being of service users.

Why Join Us?

• Band 3 Agenda for Change NHS Pay Scales + 12.07% (previous healthcare experience will be taken into consideration when determining which point on the Band 3 pay scale)
• 12.07% addition is paid to all hours worked in lieu of booking annual leave - take leave when you want.
• Flexible working hours to suit your lifestyle: part time or full time - you choose your hours.
• Opportunities for career development and access to training programs.
• Supportive, friendly, patient-centred and inclusive team environments.
• Free parking in most Trust locations.
• Trust funded DBS, uniform and training opportunities.
• Access to the NHS Pension Scheme.
• Discounts available via Health Service Discounts and Blue Light Card.
• Access to our Internal Job Adverts, potentially accelerating your career with the Trust.
• Support from the Temporary Staffing, Practice Education Facilitation Team to support your on-boarding, training and career development.

Preparing your Application

To be successful in your application, you will need to have successfully completed full training including preceptorship, demonstrate your knowledge and dedication to high standards of patient care. You will need to be a reliable, enthusiastic and a self-motivated individual, possessing excellent communication skills and be adaptable to changing situations. You will need to be friendly and approachable whilst remaining professional. It is essential that you are reliable, punctual and work well within our services, as well as working under Trust Policy.

We are particularly looking to see in your application

• Healthcare qualifications particularly Ofqual accredited Level 2 or 3 in Health and Social Care or Apprenticeships in Health and Social Care.
• Experience in working with people with mental health or learning conditions or experience of being a carer or service user.
• Any Continuing Professional Development (CPD).
• Any experience in Mental Health and/or Learning Disability services.
• Knowledge of the Mental Health Act and the affect on service users and families.
• Evidence of working as a team, in healthcare or other sector.
• Understanding of our Trust Values particularly Proud to CARE and SPAR.