Depending on experience
PERMANENT GOOD SALARY
Cloister Road Surgery rl0Ixhfe
Opportunity to play a crucial role in patient care by assisting medical personnel and managing patient interactions.
Collaborative work environment that fosters teamwork with the general practice team, enhancing interpersonal skills.
Ability to develop and utilize problem-solving and communication skills while dealing with patient inquiries and urgent situations.
Flexible working options available, with consideration for part-time applicants, accommodating various schedules.
Chance to gain valuable administrative experience, contributing to the efficient operation of the Surgery.
Leadership development opportunities by providing supervision to more junior staff, enhancing managerial skills.
Direct impact on improving patient experience and satisfaction through effective reception services and support.
Cloister Road Surgery in Acton is hiring a full-time Receptionist, although part-time applicants will also be considered. The role involves supporting the reception team leader by handling administrative tasks and ensuring smooth operations within the practice. Key responsibilities include facilitating communication between patients and medical staff, managing appointments and inquiries, processing home visit requests, handling prescription requests, and maintaining accurate patient records. The ideal candidate must be available to work until 6:30 pm from Monday to Friday and should demonstrate strong judgment and communication skills.
The Receptionist will play a crucial role in delivering effective patient service and adhering to practice protocols. Daily tasks encompass managing incoming calls, advising patients on practice procedures, processing payments for private services, and preparing clinical rooms for medical staff. The position requires a collaborative approach to meet patient needs and assist with the overall efficiency of the practice.
The Receptionist will play a crucial role in delivering effective patient service and adhering to practice protocols. Daily tasks encompass managing incoming calls, advising patients on practice procedures, processing payments for private services, and preparing clinical rooms for medical staff. The position requires a collaborative approach to meet patient needs and assist with the overall efficiency of the practice.
We are seeking a full-time Receptionist. We will consider part-time applicants too.
The post holder will work under indirect supervision of the reception team leader and will undertake task and duties delegated by the reception team leader. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures while providing supervision to more junior staff.
Please only apply if you are able to work until 6:30pm, Monday - Friday.
Job summary:
To assist medical personnel in the care of practice patients
To provide administrative support and manage projects to enable smooth and efficient running of the Practice
To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team
To work in accordance with specific practice guidelines and protocols
About us
Reception Duties:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
- Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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