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Clerical Officer - St PaulsinLiverpoolinLiverpoolPUBLISHED TUE 17 DEC 2024

Band 2  PERMANENT 
NHS

Liverpool University Hospitals NHS Foundation Trust Follow Liverpool University Hospitals NHS Foundation Trust

Contribute to patient care in a busy and dynamic environment at St Paul's Eye Unit.
Work within a supportive and collaborative team, enhancing communication and interpersonal skills.
Opportunity to develop a variety of administrative skills and experiences, particularly in the NHS context.
Engage with different disciplines, providing a diverse and enriching work experience.
Gain exposure to a wide range of clerical tasks, from patient registration to handling enquiries and booking appointments.
Be part of a vital healthcare service, ensuring the smooth operation of outpatient services.
Potential for career development and progression within the NHS framework.
The Clerical Officer position at St Pauls Eye Unit, part of Liverpool University Hospitals NHS Foundation Trust, requires candidates with previous administrative experience, ideally within the NHS, and strong customer care skills. The role necessitates excellent communication, planning, and interpersonal abilities, as incumbents will be collaborating with various disciplines and managing a busy department. Responsibilities include a wide range of administrative tasks such as patient registration, appointment scheduling, handling telephone and postal inquiries, and maintaining accurate records of clinic activities.

Additionally, the officer will be engaged in filing case notes, managing referrals, and ensuring efficient communication with medical staff regarding clinic bookings. Proficiency in computer use is mandatory, and candidates must demonstrate an organized, systematic approach to their work. The role may also involve shifting responsibilities with other clerical officers and performing various duties as directed by supervisory staff.
Contribute to patient care in a busy and dynamic environment at St Paul's Eye Unit.
Work within a supportive and collaborative team, enhancing communication and interpersonal skills.
Opportunity to develop a variety of administrative skills and experiences, particularly in the NHS context.
Engage with different disciplines, providing a diverse and enriching work experience.
Gain exposure to a wide range of clerical tasks, from patient registration to handling enquiries and booking appointments.
Be part of a vital healthcare service, ensuring the smooth operation of outpatient services.
Potential for career development and progression within the NHS framework.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Clerical Officer - St Pauls:
To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:
1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.
2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.
3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.
4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.
5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.
6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.
7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.
8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.
9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.
10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.
 


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