Clerical Officer - St Pauls inLiverpool inLiverpool PUBLISHED TUE 17 DEC 2024

Band 2 PERMANENT
NHS

Liverpool University Hospitals NHS Foundation Trust r4GclzDY

Contribute to patient care in a busy and dynamic environment at St Paul's Eye Unit.

Work within a supportive and collaborative team, enhancing communication and interpersonal skills.

Opportunity to develop a variety of administrative skills and experiences, particularly in the NHS context.

Engage with different disciplines, providing a diverse and enriching work experience.

Gain exposure to a wide range of clerical tasks, from patient registration to handling enquiries and booking appointments.

Be part of a vital healthcare service, ensuring the smooth operation of outpatient services.

The Clerical Officer position at St Pauls Eye Unit, part of Liverpool University Hospitals NHS Foundation Trust, requires candidates with previous administrative experience, ideally within the NHS, and strong customer care skills. The role necessitates excellent communication, planning, and interpersonal abilities, as incumbents will be collaborating with various disciplines and managing a busy department. Responsibilities include a wide range of administrative tasks such as patient registration, appointment scheduling, handling telephone and postal inquiries, and maintaining accurate records of clinic activities.

Additionally, the officer will be engaged in filing case notes, managing referrals, and ensuring efficient communication with medical staff regarding clinic bookings. Proficiency in computer use is mandatory, and candidates must demonstrate an organized, systematic approach to their work. The role may also involve shifting responsibilities with other clerical officers and performing various duties as directed by supervisory staff.

**PREVIOUS APPLICANTS NEED NOT APPLY**

Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasks

Candidates must be computer literate.If you would like the challenge of working in a very busy department, then we would like to hear from you.

St Paul's Eye UnitThe role will involve all aspects of administration work within the unit, call centre, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.

About us
Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.

Receive and book in patients on arrival in Out-patients/Primary care.

Make appointments as requested. Liaise with medical staff re overbooked clinics.

Deal with telephone and postal enquiries.

Ensure clinic booking summaries and clinic proformas are completed timely and accurately.

Open, sort and re-direct mail.

Enter referral letters onto the Hospital Information Support System and book new appointments as required

Make up and file new case notes.

Cancel and re-book clinic appointments according to given instructions.

Liaise with Clerical Team Co-ordinator re missing case notes.

Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
¨C11C ¨C12C ¨C13C ¨C14C ¨C15C

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Clerical Officer - St Pauls: Click to view

To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:

1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.

2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.

3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.

4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.

5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.

6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.

7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.

8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.

9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.

10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.

Similar Clerical Officer roles

Clerical Officer - St PaulsinLiverpool

Clerical Officer - St PaulsinPoole

Clerical Officer - St PaulsinExeter

Clerical Officer - St PaulsinSheffield

More from Liverpool University Hospitals NHS Foundation Trust

Section Lead HODSinLiverpool

Infectious Diseases Medical SecretaryinLiverpool

Advanced Respiratory PractitionerinLiverpool

inLiverpool

53.409481048583984 -2.962024688720703 Liverpool

in Liverpool click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more