Workflow Administrator in Horley inHorley PUBLISHED TUE 28 JAN 2025 Jump to job information section

Alliance for Better Care is innovative in developing services which help support member practices and PCNs by reducing their workload and saving them money. By employing highly skilled people and operating at scale across multiple areas and organisations we are able to deliver services which are not only high quality but are also excellent value for money.

We are pleased to be able to offer this role on a zero hour contract initially, for a start date of early to mid-March, with a view to moving to a fixed-term contract for the right candidate.

As well as hybrid and remote working, our benefits package offers the following:

• Generous annual leave allowance
• Access to NHS pension
• Bespoke training programme
• Cycle to Work Scheme
• Employee Assistance Programme
• Enhanced maternity pay
• NHS discounts
• Leadership Development Programme
• Salary sacrifice schemes technology and electric vehicle
• Opportunities for secondments

The Workflow At Scale service aims to relieve practices of their daily workflow burden by allowing them to outsource this work to an experienced and efficient team of administrators and clinicians who will manage the workflow process on behalf of multiple practices.

The Workflow Administrator will form a key part of this team. As well as managing the daily workflow process, they will work closely with the Service Manager and Head of Service to develop and evolve the service and to ensure that high levels of quality and efficiency are maintained as the service grows.

The role will be predominantly remote, with occasional office-based team days, at least once per month. The role will begin as a zero hour contract, potentially moving to a fixed-term contract for the right individual.

About us

• Process all correspondence according to the agreed protocols and action as appropriate to ensure safe and efficient patient care
• File letters, correspondence, discharge summaries and other documentation into patient record
• Identify key clinical and patient data
• Complete actions requested in correspondence as appropriate and/or ensure they are completed by the appropriate team member
• Read coding information such as BP recordings, height, weight and smoking status to the patients record in the relevant clinical system
• Accurately code patient medical records
• Transfer relevant data from clinical correspondence and input into patient electronic record
• Identify urgent or complex documentation and ensure this is dealt with in line with protocols, for example, safeguarding documentation
• Identify and refer clinical and administrative actions as necessary
• Ensure compliance with coding guidelines
• Maintain data integrity at all times
• Work with the Service Manager to identify efficiencies and improvements

Supervision:

Regular supervisions on a one-to-one basis including an annual formal appraisal will be held with a line manager. If you are in a patient-facing role, you will also receive regular Clinical Supervisions with a Clinical Supervisor.