GP Receptionist & Administrator inPlymouth inPlymouth PUBLISHED 17 DEC 2023
Dean Cross Surgery rrJY3N24
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See the uploaded job description for this role, please demonstrate how you meet the requirements for this position telling us about your previous experience and transferable skills.
Working 10hrs on Monday & Friday
Dean Cross Surgery is situated in Plymstock with a practice population of around 10,000 patients. Delivering great customer service and outstanding care is a priority for every member of our team.
This role is pinnacle to us achieving this, you will be the first point of contact patients have with the practice, your ability to always remain professional and polite is essential. Your listening skills and supportive nature will help direct patients to the right service for their needs.
If you are ready to learn new skills, flexible in your approach to work, conscientious and enjoy working as part of a supportive busy team this position could be the perfect opportunity for you.
Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.
Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.
Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.
Provide administration support to clinicians/service providers when requested.
Manage the waiting rooms, keeping these tidy and well stocked.
Ensure patient encounters are recorded accurately on clinical systems.
Manage patient prescriptions, ensuring these are processed and issued correctly.
Monitor and respond to emails into the surgery.
Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.
Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.
Ensure your work area and patient accessible areas are safe and free of adverse risk to health.
Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.
See the uploaded job description for this role, please demonstrate how you meet the requirements for this position telling us about your previous experience and transferable skills.
Working 10hrs on Monday & Friday
Dean Cross Surgery is situated in Plymstock with a practice population of around 10,000 patients. Delivering great customer service and outstanding care is a priority for every member of our team.
This role is pinnacle to us achieving this, you will be the first point of contact patients have with the practice, your ability to always remain professional and polite is essential. Your listening skills and supportive nature will help direct patients to the right service for their needs.
If you are ready to learn new skills, flexible in your approach to work, conscientious and enjoy working as part of a supportive busy team this position could be the perfect opportunity for you.
Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.
Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.
Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.
Provide administration support to clinicians/service providers when requested.
Manage the waiting rooms, keeping these tidy and well stocked.
Ensure patient encounters are recorded accurately on clinical systems.
Manage patient prescriptions, ensuring these are processed and issued correctly.
Monitor and respond to emails into the surgery.
Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.
Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.
Ensure your work area and patient accessible areas are safe and free of adverse risk to health.
Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.
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