Call Centre Assistant inStoke-On-Trent inStoke-On-Trent PUBLISHED
TUE 31 DEC 2024
Shifts will be organized over a 7-day period, with flexibility in hours required, including potential night shifts. Interested applicants must demonstrate the requisite skills and enthusiasm for joining this dedicated team, noting that previous applicants need not reapply.
Please note, we are unable to provide sponsorship for this role due to the required skill level and salary threshold
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!
- We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
- The work is wide ranging from the handling of general internal calls, external patient and patient relative enquiries and calls from other Healthcare professionals through to the implementation of Trust emergency procedures.
- We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to internal emergency response procedures.
- Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
The shift pattern will vary and is generally 4 shifts rotered over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.
The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.
Previous applicants need not apply.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you!
About us
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.
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