Call Centre AssistantinStoke-On-TrentinStoke-On-TrentPUBLISHED TUE 31 DEC 2024
Opportunity to work in a vital role within the NHS, contributing to patient care and overall healthcare support.
Flexible shift patterns, allowing for varied working hours that can accommodate different lifestyles.
Gain valuable communication and customer service skills by interacting with a diverse range of callers, including patients and healthcare professionals.
Experience working in a fast-paced environment which can enhance problem-solving abilities and adaptability.
Become part of a dedicated team that plays a crucial role in ensuring effective communication within the hospital and with external stakeholders.
Potential for career development and advancement within the NHS, as working in the telecommunications department can open doors to other roles.
Be part of a supportive work culture that emphasises teamwork and collaboration in serving the community's healthcare needs.
The University Hospital of North Midlands NHS Trust is seeking Call Centre Assistants for its Telecommunications Department at Royal Stoke, to provide a 24/7 telephone switchboard service. The role involves managing a diverse range of calls, including general inquiries from patients and healthcare professionals, as well as responding to internal emergency procedures. Candidates should possess strong customer service skills, be flexible and effective communicators, and maintain composure in various situations.
Shifts will be organized over a 7-day period, with flexibility in hours required, including potential night shifts. Interested applicants must demonstrate the requisite skills and enthusiasm for joining this dedicated team, noting that previous applicants need not reapply.
Shifts will be organized over a 7-day period, with flexibility in hours required, including potential night shifts. Interested applicants must demonstrate the requisite skills and enthusiasm for joining this dedicated team, noting that previous applicants need not reapply.
Opportunity to work in a vital role within the NHS, contributing to patient care and overall healthcare support.
Flexible shift patterns, allowing for varied working hours that can accommodate different lifestyles.
Gain valuable communication and customer service skills by interacting with a diverse range of callers, including patients and healthcare professionals.
Experience working in a fast-paced environment which can enhance problem-solving abilities and adaptability.
Become part of a dedicated team that plays a crucial role in ensuring effective communication within the hospital and with external stakeholders.
Potential for career development and advancement within the NHS, as working in the telecommunications department can open doors to other roles.
Be part of a supportive work culture that emphasises teamwork and collaboration in serving the community's healthcare needs.
Please note, we are unable to provide sponsorship for this role due to the required skill level and salary threshold
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!
- We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
- The work is wide ranging from the handling of general internal calls, external patient and patient relative enquiries and calls from other Healthcare professionals through to the implementation of Trust emergency procedures.
- We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to internal emergency response procedures.
- Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
The shift pattern will vary and is generally 4 shifts rotered over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.
The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.
Previous applicants need not apply.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you!
About us
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
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1. Can you provide an example of a time when you dealt with a difficult caller? How did you manage the situation?
2. What does excellent customer service mean to you, particularly in a healthcare setting?
3. How would you assess a caller's needs quickly and effectively?
4. Can you describe a situation where you had to communicate complex information to someone who may not have understood it? How did you ensure clarity?
5. In your view, what are the essential qualities of effective communication, especially over the phone?
1. Can you provide an example of a time when you dealt with a difficult caller? How did you manage the situation?
2. What does excellent customer service mean to you, particularly in a healthcare setting?
3. How would you assess a caller's needs quickly and effectively?
4. Can you describe a situation where you had to communicate complex information to someone who may not have understood it? How did you ensure clarity?
5. In your view, what are the essential qualities of effective communication, especially over the phone?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
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