Call Centre Assistant in Stoke-On-Trent inStoke-On-Trent PUBLISHED TUE 31 DEC 2024 Jump to job information section

Band 2 PERMANENT

University Hospital of North Midlands NHS Trust rwTC8dQq

Job description

Please note, we are unable to provide sponsorship for this role due to the required skill level and salary threshold

The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!

We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
The work is wide ranging from the handling of general internal calls, external patient and patient relative enquiries and calls from other Healthcare professionals through to the implementation of Trust emergency procedures.
We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to internal emergency response procedures.
Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.

The shift pattern will vary and is generally 4 shifts rotered over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.

The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.

Previous applicants need not apply.

If you meet the above criteria and want to join our dedicated team then we would like to hear from you!

About us
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

Can you provide an example of a time when you dealt with a difficult caller? How did you manage the situation?

What does excellent customer service mean to you, particularly in a healthcare setting?

How would you assess a caller's needs quickly and effectively?

Can you describe a situation where you had to communicate complex information to someone who may not have understood it? How did you ensure clarity?

In your view, what are the essential qualities of effective communication, especially over the phone?

See more interview questions

1. Can you provide an example of a time when you dealt with a difficult caller? How did you manage the situation?

2. What does excellent customer service mean to you, particularly in a healthcare setting?

3. How would you assess a caller's needs quickly and effectively?

4. Can you describe a situation where you had to communicate complex information to someone who may not have understood it? How did you ensure clarity?

5. In your view, what are the essential qualities of effective communication, especially over the phone?

Start a practice interview... NEW!

See more interview questions

inStoke-On-Trent

53.00326156616211 -2.2117981910705566 Stoke-On-Trent

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University Hospital of North Midlands NHS Trust rwTC8dQq

Job description

About us For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.

Requirements

Benefits

About us
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.