Ward Clerk inWakefield inWakefield PUBLISHED 8 DEC 2023

Key Responsibilities

• To work as part of a multi-skilled, multi-disciplinary team providing a range of administration and clerical services.
• Provide an efficient customer service, dealing with enquiries from Patients, and their families, Medical Staff, and all members of the wider Multi-Disciplinary team
• Effectively utilise the Trusts information systems.
• Ensure that patient information is transferred efficiently on the administration/IT systems in use at the Trust.
• Ensuring that members of the MDT can access the appropriate information regarding patients on the unit.
• Ensuring that appropriate documentation is prepared and ready for use when patients arrive on the unit.
• Be aware of Performance Targets relevant to the Service Area.
• Undertake appropriate problem solving within areas of responsibility.
• Ensure that all clinical support staff aware of any changes within the Trusts information systems as and when required.
• Act as Super user for the Trusts information systems.
• Arrange any follow-up appointments required with the Consultant on Discharge.
• Arranging appropriate transportation of patients for attendance at relevant department.
• Make appointments on the Trusts information systems as per standard operating procedures.
• Maintain departmental filing systems.
• Take appropriate action on receipt of test results / correspondence.
• Escalate to line manager capacity requirements in a timely manner.
• Ensure that confidential information is protected on the unit and only appropriate staff can access.
• Ensure that sufficient supplies of necessary documentation are available on the unit.

An exciting opportunity has arisen for a ward clerk to join our team on Gate 41. Gate 41 is a 44-bedded acute elderly care assessment unit based at Pinderfields Hospital. The role is an administrative post that will support the team to access the appropriate information on the Trust's IT systems and ensure that all patient information is kept up to date and remains confidential.

The ward clerks are also responsible for ensuring admission documentation is prepared, ready for the patients when they arrive. The role also entails general administration responsibilities as well as answering the phone and speaking with patient relatives and other healthcare professionals and providers regarding patients on the unit. You will be an integral member of the ward, providing effective day-to-day clerical support to facilitate the smooth running of ward and patient flow.

This post is to cover a 24 hour service, working over 3 long shifts each week and therefore includes working a mixture of days nights and weekends. All shift are 12.5 hours long

Interviews will be held on Tuesday 5th November 2024.

Please note that this role is not eligible for sponsorship under the Skilled Worker route

The ward clerk is responsible for much of the administrative work on the unit. The role also involves reception work, dealing with phone calls from other professionals and relatives, welcoming patients and visitors to the unit and arranging appointments with other clinical departments within the hospital.

The ward clerk works very closely with the nurse in charge helping to support them to co-ordinate the patient flow from the Emergency department and out to our bed base wards. The ward clerks role is to provide support for the clinical team when identifying discharges, step downs and patient transfers as well as identifying patients who may require additional investigations arranging or treatment in other departments.

The ward clerk supports the clinical team by assisting with ongoing discharge planning such as arranging patient transport, medication, outpatients appointments and communicating with other care providers within the community including care homes, carers and Age UK.