Receptionist inBirmingham inBirmingham PUBLISHED THU 24 OCT 2024

PERMANENT GOOD SALARY
NHS

The Castle Practice rqRXPivV

The Castle Practice in Castle Bromwich is seeking an experienced and flexible receptionist to join their busy GP practice. The role, requiring 16 hours per week split across morning and afternoon shifts, demands a reliable individual with strong computer skills and excellent attention to detail, capable of thriving in a fast-paced environment. Key responsibilities include answering telephone calls, managing the front reception desk to assist patients, handling new patient registrations, processing medical records, and performing various general office duties.

Candidates should possess a good standard of education in Math and English, with previous experience in computer systems desirable. The receptionist will also manage appointment scheduling, prescription requests, and general inquiries while ensuring a smooth operation at the reception area, contributing to a high level of service for patients and healthcare professionals. Interviews are expected to take place in early November.

Receptionists required for a busy GP practice in Castle Bromwich.

We are looking for someone preferably with experience who is flexible and computer literate, able to perform under pressure with excellent attention to detail , reliable, and a great multi tasker for this fast paced receptionist role.

The position available is for

16 hours - 4 days per week 2 Morning shifts and 2 Afternoon shifts

Interviews will be held early November date tbc

Main duties of the role are:

The suitable candidate will be required to answer telephone calls, manning front reception desk to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake General Office admin duties including new patient registrations, the transfer and processing of medical records, maintenance of paper and electronic medical records and other day to day office duties in a timely and effective manner.

Have a good standard of education including Math and English.

Previous experience of computer based systems and software packages are desirable.

About us

Job Title:

Receptionist

Responsible to:

Practice Manager/Lead Receptionist

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions

3.

Giving out results

4.

Ambulance transport bookings

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling medical envelopes when requested by doctors

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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52.50128729999999 -1.7576496 Birmingham

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