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The must haves for this role:
1. Educated tomasterslevel in a subject relevant to the post or significant equivalent experience.
2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge
3. Demonstrable leadership and management skills
4. Proven experience in ITIL service management and the ability to drive continuous improvement
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Anthony Davies (or email wholl be delighted to help.
Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only
Are you an accomplished IT professional seeking to advance your career? Are you enthusiastic about leading teams and achieving excellence in service delivery?
We are looking for a talented and motivated IT Service Delivery Manager to be part of our IT Operations team. In this role, you will serve as the deputy to the Head of IT Operations and contribute significantly to both technical and strategic planning.
In this hands-on position, you will lead the front-facing IT teams and ensure high service standards, whether provided internally or by external partners.
Your excellent communication skills will enable you to interact effectively with stakeholders at all levels and play a crucial role in establishing KPIs/SLAs for IT service delivery.
You will oversee the implementation and refinement of ITIL processes across BHFT, applying ITIL best practices, policies, and procedures. Your expertise will be essential in managing budgets and spearheading large-scale IT projects.
We support your professional development and foster a collaborative, supportive environment where your leadership can make a real difference.
This is a full-time permanent role based at our Bath Road office in Reading, with options for agreed remote working.
- Spearhead ITIL Service Management across IT Operations, ensuring best practices and continuous service improvement
- Lead and develop highly skilled multidisciplinary IT teams, promoting a culture of learning and development
- Develop, monitor, and manage KPIs/SLAs for IT services, ensuring high levels of service delivery
- Manage the service desk platform to optimize user experience and service efficiency
- Lead key technical projects, ensuring seamless transitions from project completion to business-as-usual operations
- Manage budgets, including supporting a £4m annual end-point device replacement project.
- Collaborate with business and clinical teams to align IT services with organizational goals and needs
- Oversee IT asset lifecycle management, procurement, and supplier relationships to ensure cost-effective solutions.
The must haves for this role:
1. Educated tomasterslevel in a subject relevant to the post or significant equivalent experience.
2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge
3. Demonstrable leadership and management skills
4. Proven experience in ITIL service management and the ability to drive continuous improvement
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Anthony Davies (or email wholl be delighted to help.
Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only
Are you an accomplished IT professional seeking to advance your career? Are you enthusiastic about leading teams and achieving excellence in service delivery?
We are looking for a talented and motivated IT Service Delivery Manager to be part of our IT Operations team. In this role, you will serve as the deputy to the Head of IT Operations and contribute significantly to both technical and strategic planning.
In this hands-on position, you will lead the front-facing IT teams and ensure high service standards, whether provided internally or by external partners.
Your excellent communication skills will enable you to interact effectively with stakeholders at all levels and play a crucial role in establishing KPIs/SLAs for IT service delivery.
You will oversee the implementation and refinement of ITIL processes across BHFT, applying ITIL best practices, policies, and procedures. Your expertise will be essential in managing budgets and spearheading large-scale IT projects.
We support your professional development and foster a collaborative, supportive environment where your leadership can make a real difference.
This is a full-time permanent role based at our Bath Road office in Reading, with options for agreed remote working.
- Spearhead ITIL Service Management across IT Operations, ensuring best practices and continuous service improvement
- Lead and develop highly skilled multidisciplinary IT teams, promoting a culture of learning and development
- Develop, monitor, and manage KPIs/SLAs for IT services, ensuring high levels of service delivery
- Manage the service desk platform to optimize user experience and service efficiency
- Lead key technical projects, ensuring seamless transitions from project completion to business-as-usual operations
- Manage budgets, including supporting a £4m annual end-point device replacement project.
- Collaborate with business and clinical teams to align IT services with organizational goals and needs
- Oversee IT asset lifecycle management, procurement, and supplier relationships to ensure cost-effective solutions.
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