Care Navigator inNewmarket inNewmarket PUBLISHED
SUN 1 DEC 2024
Primary Care Careers rD8BMKk6
Opportunity to make a positive impact on patients' healthcare experiences.
Flexible working hours between 20 to 37.5 hours per week, accommodating various schedules.
Competitive salary with the option to join the NHS pension scheme.
Role includes comprehensive administrative support, enhancing skills in healthcare operations.
Chance to develop strong customer service skills by interacting with diverse patients and healthcare professionals.
Ability to facilitate effective communication, a key element in improving patient care.
The role of Care Navigator at Oakfield Surgery in Newmarket involves providing essential administrative support within a group of seven GP practices in Suffolk. The position, offering between 20 to 37.5 hours per week with some flexibility, requires a candidate with strong customer service skills who can efficiently assist and direct patients in accessing appropriate healthcare services. Key responsibilities include facilitating communication between patients and healthcare professionals, managing patient complaints, and supporting the practice team to maintain a positive environment for both patients and staff.
The successful candidate will benefit from a competitive salary and the option to join the NHS pension scheme, and must demonstrate enthusiasm and flexibility to adapt to training needs and occasional staffing changes. This role is critical for ensuring that patients receive the care they need in a courteous and effective manner, contributing to the overall efficiency of the practice.
The successful candidate will benefit from a competitive salary and the option to join the NHS pension scheme, and must demonstrate enthusiasm and flexibility to adapt to training needs and occasional staffing changes. This role is critical for ensuring that patients receive the care they need in a courteous and effective manner, contributing to the overall efficiency of the practice.
We are a group of 7 GP practices across Suffolk and we are seeking to recruit an enthusiastic and flexible care navigator, with strong customer service skills, for our Oakfield Surgery site in Newmarket.
The vacancy is for between 20 - 37.5 hours a week; however, this may be negotiable for the right candidate. Flexibility is crucial to accommodate training, holidays and occasional sickness. We offer a competitive salary and the option of joining the NHS pension scheme.
- Provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
- Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
- Facilitate effective communication between patients and members of the healthcare community.
- Handle patient complaints in accordance with practice protocols.
- Provide an efficient and accurate support to the secretarial team, clinicians & patients.
About us
If you would like to find out more information about this role, please see the attached job specification.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
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