Ward Clerk inChepstow inChepstow PUBLISHED TUE 12 NOV 2024

Band 2 PERMANENT GOOD SALARY

Aneurin Bevan University Health Board rHiUNWko

Opportunity to work in a supportive healthcare environment within Chepstow Community Hospital.

Chance to develop and enhance excellent organisational skills while managing ward operations.

Flexibility and adaptability in work hours and responsibilities, allowing for a dynamic work experience.

Role acts as a crucial liaison between the ward and community services, making a positive impact on patient care.

Expect full training in hospital systems, providing an opportunity for personal growth and career development.

Exposure to a wide range of administrative tasks, contributing to the efficient running of the ward.

Desirable language skills in Welsh welcomed, promoting inclusivity and community engagement.

The role of Ward Clerk at Chepstow Community Hospital, part of Aneurin Bevan University Health Board, requires a motivated individual with excellent organisational, communication, and interpersonal skills. Key responsibilities include serving as a liaison between the ward and community services, managing patient records, and performing general office duties such as handling queries and organizing appointments. The successful candidate must demonstrate flexibility, initiative, and adherence to confidentiality standards. Knowledge of hospital systems is a plus, but training will be provided. Welsh language skills are desirable, but not mandatory.

We are looking for a motivated ward clerk to join us within Chepstow Community Hospital.

You will be expected to demonstrate excellent organisational skills and be flexible and adaptable in your approach to work.

You must be able to work on your own initiative, use tact and diplomacy where appropriate and possess excellent communication skills as well as adhere to all confidentiality and information governance standards.

Knowledge of hospital systems would be beneficial although full training will be given to the successful candidate.

Duties and responsibilities:-Acting as a liaison between the ward and the community services,giving out discharge summaries to GPs, taking and passing onmessages and welcoming patients and their families to the ward.-General Office Duties include:Directing any queries, complaints, etc., from patients, relatives orvisitors to the Ward Manager or Nurse in Charge,-Keeping patients' records in good order, and ensuring that there is asupply of patients' name labels.-Inputting patient's details, admissions and discharges on the EpexWork Station.-Filing relevant patient information into the patient's notes, only afterthey have been signed by medical staff.-Keeping ward record books up-to-date.-Arranging out-patients appointments as instructed by the Nurse inCharge.-Answering telephone calls and giving information of a non-clinicalnature, as instructed by the Nurse in charge of the ward.-Ensuring proper completion and transmission of works and estatesorders.-To keep ward statistic as necessary-To photocopy and fax as required.-To type letters or any other required documents as instructed by theNurse in Charge or Ward Manager.-To ensure that the ward is adequately stocked up and supplied withstationery supplies.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us a bit about yourself and what attracted you to this position?

2. What do you know about the role of a ward clerk in a community hospital setting?

3. Describe a time when you had to manage multiple tasks at once. How did you prioritise your responsibilities?

4. What strategies do you use to stay organised in a busy work environment?

5. How do you ensure clear and effective communication with colleagues, patients, and families?

See all questions

1. Can you tell us a bit about yourself and what attracted you to this position?

2. What do you know about the role of a ward clerk in a community hospital setting?

3. Describe a time when you had to manage multiple tasks at once. How did you prioritise your responsibilities?

4. What strategies do you use to stay organised in a busy work environment?

5. How do you ensure clear and effective communication with colleagues, patients, and families?

Start a practice interview... NEW!

Useful skills for a Ward Clerk: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

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Ward Clerk inChepstow inChepstow PUBLISHED TUE 12 NOV 2024

Aneurin Bevan University Health Board rHiUNWko

About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac