Community Service Manager inNorthampton inNorthampton PUBLISHED
TUE 3 DEC 2024
Opportunity to make a meaningful impact on the lives of individuals in the community by promoting recovery, choice, and individualized care.
Leadership role that allows for the development and support of team members, fostering a positive work environment and professional growth.
Involvement in transformation projects and quality improvement initiatives, contributing to the advancement of mental health services.
Collaboration with various agencies and other community interventions, promoting integrated care pathways and enhancing service delivery.
Commitment to equality, diversity, and inclusion, ensuring that all service users and carers are actively involved in the care process.
Management of operational performance, giving the opportunity to enhance strategic planning and execution which can lead to better outcomes.
The Northamptonshire Healthcare Foundation Trust is seeking a Community Service Manager to oversee the management and development of core and crisis pathway services, specifically the Urgent Care and Assessment Team (UCAT) and Crisis House Service. The role emphasises promoting a recovery-oriented culture with a focus on individualisation and active decision-making involving service users. The post holder will report to the Head of Mental Health Community Services and will manage Operational Managers to enhance team leadership and service delivery.
Key responsibilities include ensuring operational performance across various indicators, leading transformation projects, developing integrated care pathways, and fostering collaboration among different teams and agencies. The Community Service Manager will also be tasked with promoting equality, diversity, and inclusion in service access and management, while ensuring the inclusion of Service Users and Carers in service planning. Overall, this role is crucial for maintaining high-quality care and improving community health outcomes.
Key responsibilities include ensuring operational performance across various indicators, leading transformation projects, developing integrated care pathways, and fostering collaboration among different teams and agencies. The Community Service Manager will also be tasked with promoting equality, diversity, and inclusion in service access and management, while ensuring the inclusion of Service Users and Carers in service planning. Overall, this role is crucial for maintaining high-quality care and improving community health outcomes.
We are recruiting a Community Service Manager who will be responsible for the management and development of core and crisis pathway services.
The post holder will have service management responsibility for the Urgent Care and Assessment Team (UCAT) and Crisis House Service .
As the service manager, the post holder will promote a culture based on principles of recovery, choice, and individualised care, in which service users can expect to be active in decision making about their care and treatment. This culture will also be based around intrinsic values of kindness, compassion, and a desire to help others.
Reporting to the Head of Mental Health Community Services the post holder will be responsible for the line management of Operational Managers within their service supporting them to lead and develop their team.
- To take overall management responsibility for all aspects of service delivery and operational activity for the service
- To be responsible for operational performance indicators including contractual, financial, quality and safety, and people
- To provide leadership holding responsibility for operational delivery of service outcomes.
- To lead and participate in transformation project work and quality improvement
- To improve and develop the agreed service model, developing clinical structures, recruiting staff and operationalizing the service
- To put in place and monitor arrangements for partnership working among different teams and agencies
- To lead the development of integrated pathways for service users accessing the service and other community interventions
- Management of buildings where portfolio services are based
- To develop robust interagency relationships with key agencies supporting the development of integrated care pathways.
- To develop, implement and put in place monitoring arrangements for integrated and partnership working
- To ensure Service Users and Carers are included in all the work the service does.
- To lead on the promotion of equality, diversity and inclusion both in the management of the service and access to the service
- Establishing/maintaining an effective Operational Management Team with those direct reports that ensures that the operational teams and the wider service are always supported.
- To be responsible for the delivery of action plans
About us
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
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