Receptionist Team Lead GP Surgery inHerne Bay inHerne Bay PUBLISHED
FRI 25 OCT 2024
The Park Surgery rEjfkEqc
The ideal candidate will possess excellent communication, leadership, and customer service skills, with a proactive approach to problem-solving in a fast-paced setting. The Receptionist Team Lead will also manage administrative duties, including data entry, patient queries, and maintaining a tidy reception area, while collaborating closely with the management team to enhance the overall patient experience.
We are a large busy General Practice based over two sites looking after over 24,000 patients.
This is a part time Reception Team Lead role, hours to be agreed. Our core opening hours are Monday to Friday 08:00-18:30. Cover until 18:30 is required.
We are looking a Reception Team Lead to lead our busy reception team and who will strive to ensure our patients receive the best possible service from the Practice. You will deal with patients both face to face, over the telephone and via email. Leading a large reception team to work in line with the required standards,
If you have excellent communication, team leadership and customer service skills, enjoy working under pressure and want to become part of a friendly, professional team, then this is the role for you.
Leading our large reception team who work across two sites seeing patients in person and on the phone. Working with the team and the reception manager to ensure an efficient working environment whilst supporting the team.
Reception Team Lead will be responsible for,
Reception team appraisals
Feedback & coaching for reception staff
Training new receptionists
Ensuring compliance training is up to date
Trouble shooting & Problem solving
Ensuring high standards within reception
Newsletter & Communication to the reception team
Facebook & website posts for sharing information to patients
Helping with NHS App queries.
About us
This is a part time Reception Team Lead role, hours to be agreed. Our core opening hours are Monday to Friday 08:00-18:30. Cover until 18:30 is required.
Overtime is available to cover leave & absence and we ask all staff to help with this where possible.
To assist with the smooth and efficient running of reception in a pleasant and courteous manner including leading the Reception team. We have 18 receptionists in total working across two sites. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To support the reception team in a busy environment. To problem solve as and when required.
To co-ordinate between the reception team, patients & The Management Team and Partners.
To maintain accurate and timely computerised data.
To keep the Practice premises to the quality and safety standards agreed.
Responsibilities
The following are the core responsibilities of the reception team lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The reception team lead is responsible for supervising and supporting the reception team & working with the Reception Manager, ensuring they achieve their primary responsibilities.
Reception Team Lead will be responsible for,
Leading a large team in a positive way.
Promote a positive attitude within the reception team
Reception team appraisals
Feedback & coaching for reception staff
Training new receptionists
Trouble shooting & Problem solving with a positive attitude.
Ensuring high standards within the reception department
Maintaining and monitoring the practice appointment system
Newsletter & Communication to the reception team
Facebook & website posts for sharing information to patients
Ensuring compliance training is up to date
Helping with NHS App queries. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
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