Receptionist / Care Navigator inOld Harlow inOld Harlow PUBLISHED
SUN 15 DEC 2024
Primary Care Careers rD8BMKk6
The ideal candidate will possess excellent customer service skills, strong communication abilities, and a calm demeanor to navigate the challenging environment of general practice. Responsibilities include greeting patients, managing appointment schedules, responding to queries and complaints, processing prescriptions, maintaining patient records, and registering new patients. This position is suited for a motivated team player who is ready to support both patients and staff within the health centre.
The Old Harlow Health Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 15 hours per week working 1.00pm to 6.30pm, Wednesday to Friday.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
If you would like to find out more information about this role, please see the attached job specification.
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