Programme Support Officer inSleaford inSleaford PUBLISHED
THU 28 NOV 2024
The NHS Lincolnshire Integrated Care Board is seeking a skilled Programme Support Officer to contribute to the transformation of mental health services, specifically improving physical healthcare for patients with severe mental illness and addressing health inequalities. The role involves supporting the development and implementation of project plans, managing communication strategies, conducting process mapping, and analyzing data to inform service improvements.
Candidates should have proven experience in project/programme support, ideally with a relevant degree and project management qualifications. Key responsibilities include facilitating workshops, managing risks and barriers to transformation, collaborating with multi-disciplinary teams, and providing regular project updates. Strong data analysis skills and a person-centered approach are essential, as well as the ability to communicate sensitive information effectively.
This position offers an opportunity to impact mental health services positively and support patient outcomes within a dynamic team.
It is an exciting time to join us and help shape our response to the key area of mental health, supporting the delivery of our strategic plans. This role will initially focus on providing support to our programme to transform physical healthcare services to our patients with a severe mental illness, and to improve patient outcomes and experiences. However, you will also be required to support the wider health inequalities workstream in the strategic development, integration, and innovation (SDII) hub.
You will need to be an experienced project/programme support officer with a track record of supporting service development and transformation across complex systems and organisational boundaries, educated to Degree level, or experience of working at a similar level. A formal project management qualification is also desirable, or demonstrable knowledge and experience.
Co-production is core to our transformation programme and so you must be able to demonstrate experience of working in a person-centred way. Providing and analysing data will also be a key requirement of the role and so you will need to have excellent excel and data interpretation skills.
Key duties will include:
- To support the development of project and communication plans.
- To support the establishment and maintenance of engagement strategies to inform and implement transformation. This will include the management of workshops and leading, or where necessary supporting, short-term working groups developing and implementing improved and standardised ways of working across the system.
- To carry out process mapping and analyse and interpret complex management information to inform improvement recommendations.
- To establish mechanisms for quantifying the impact of transformation initiatives.
- To identify, manage and where appropriate escalate risks and issues (financial, quality, performance).
- To establish links and interdependencies with other projects.
- To establish any barriers to transformation and identify and support the development of solutions.
- To establish and maintain channels of communication with the multi-disciplinary workforce and patient and public involvement. This will require the communication of business sensitive information and management of potentially sensitive and emotive issues.
- To provide service improvement recommendations underpinned with a robust business case.
- To provide regular updates on progress against appropriate elements of the project plan and provide reports to the project meetings as required to any areas of work you lead on or contribute to.
About us
We are looking to a recruit a dynamic, patient centred Programme Support Officer to work for the Lincolnshire ICB and partners across the system within the Mental Health Transformation, within the Mental Health, Dementia, Learning Disability and Autism team.
It is an exciting time to join us and help shape our response to the key area of mental health, supporting the delivery of our strategic plans. This role will initially focus on providing support to our programme to transform physical healthcare services to our patients with a severe mental illness, and to improve patient outcomes and experiences. However, you will also be required to support the wider health inequalities workstream in the strategic development, integration, and innovation (SDII) hub.
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