Head of People Services in Sutton inSutton PUBLISHED MON 10 FEB 2025 Jump to job information section

To work closely with the Joint CEOs; Executive Team and Heads of Department. To be responsible for, lead and deliver on all aspects of the HR Operations function including the development and improvement of systems and processes, ER, recruitment and workforce. To work with and provide support to Heads of Department and administration teams providing functional support, HR policy advice and general HR guidance. To plan and work towards the integration of our volunteer services within the wider People Services team.

Direct line management of the HR Officer, Payroll Supervisor, Hospice Volunteer Lead and, potentially, the Retail Volunteer Lead.

Develop, execute and manage the HR strategy for St Raphaels Hospice, in liaison with the Joint CEOs.

Ensure all HR policies and procedures are legally compliant, fully understood and consistently implemented across the organisation.

Offer direction and guidance to the Joint CEOs, managers and other staff in all matters relating to HR and employee relations.

Together with the Volunteer leads, to work towards the integration of our volunteer team within the realm of People Services in a way that is sensitive to the differentials between staff and volunteers yet maximises the synergies.

About us

Responsibilities and Accountability

To lead the HR Function and ensure standards are established and maintained.

To develop and oversee HR Officer, liaising with departmental staff as required.

To provide support to the Payroll Supervisor, providing cover for any absence.

To continually review and develop HR Policies and Procedures for the organisation and ensure their consistent implementation.

To support, develop and oversee the Hospice Volunteer Lead, liaising with departmental staff as required.

In co-operation with the Commercial Director, to support the Retail Volunteer Lead

To work with the Clinical Administration Leads, Management team and Heads of Department to ensure a robust approach to performance management and personal training and development.

To represent HR on the HR Sub-Committee.

Main Duties and Activities

To lead the HR Function and ensure standards are maintained:

Develop and lead the HR function for the hospice, ensuring compliance and high standards are met

Keep up to date with employment legislation and HR best practice.

Review existing HR policies and procedures and propose amendments to ensure compliance with legislation and current best practice.

Support line managers with HR administration.

Establish & implement procedures to enable safe and effective recruitment of personnel.

Prepare ad-hoc HR reports for Joint CEOs, Trustees and Exec Team as required.

To introduce, communicate and manage HR Measures of Success for the organisation.

Undertake regular internal audits to ensure and demonstrate effective processes, standards and compliance.

To develop and oversee HR Administration and payroll:

Authorisation of offer letters and employment contracts.

Develop effective procedures to maintain HR records to meet statutory and organisational requirements.

Monitor and analyse HR Officer and employee statistics including absence, turnover, headcount, discipline and grievance and take remedial action as required.

Manage the HR and Payroll Supervisor, including performance management, general coaching and guidance.

Ensure compliance with requirements for Disclosure and Barring Service clearance.

Liaise with Finance Director regarding staff costs as required.

To ensure that the following activities are completed by the HR Officer and Payroll Supervisor:

Recruitment administration (advertising, applicant interview letters, offer letters, references, ID checks, entitlement to work in the UK etc).

Monitoring of recruitment statistics for Equal Opportunities and present findings.

Administration of starter process including P45s, P46s, starter forms, uniform issue and personnel files.

Production and issue of offer letters and employment contracts.

Maintenance of accurate and up-to-date job descriptions.

Maintenance of HR records, ensuring that records are accurate and up to date.

Monitor and analyse HR and employee statistics including absence, turnover, headcount, discipline and grievance and take remedial action as required.

Review and maintenance of the personnel filing system, including any scanning and e-filing.

Administration of the leaver process including P45s and final salary payments.

Exit interviews are completed for all leavers and that results/ feedback is collated.

Issue of annual holiday entitlement and monitoring that the holiday booking procedures are followed, and the correct amount of holiday is taken.

Administration of requests for maternity, paternity and other leave.

Issue of new contracts and paperwork for any contractual changes.

Develop and ensure consistent implementation of HR Policies and Procedures

Ensure that line managers have sound understanding of key HR policies and procedures. Carry out regular audits to ensure consistent implementation.

Support and advise line managers in disciplinary/ capability hearings, seeking external guidance if required.

Manage all HR administration in relation to disciplinary actions and grievances.

Advise line managers on internal HR policies and procedures, referring to CEOs or seeking external HR advice (including working with insurers) as required.

Ensure efficient implementation of a robust performance management process across the organisation

Manage sickness absence, providing quarterly absence management data and ensuring that line managers carry out RTW discussions and absence reviews.

Refer to Occupational Health Specialists as required and support line managers in managing long-term or short-term persistent absence.

To work with the Clinical Administration Leads and Management team to ensure a robust approach to performance management and personal training and development

Work with the Joint CEOs, Exec Team and Heads of Department to produce a Training and Development Plan that meets the needs of the organisation, teams and individuals.

To liaise with, and support, line managers to ensure appropriate and standardised induction programmes are in place.

Organise delivery of induction training as required and administer and retain induction records.

Liaise with Department Managers to establish and organise non-clinical training needs.

Manage the performance management process, working with line managers to ensure a consistent and effective approach.

Support line managers, the Volunteer Coordinator and the Clinical Administration Leads in the co-ordination of internal and external training to all employees and volunteers

To work with the Volunteer Leads to ensure the highest standards in recruitment, training, performance management and personal training and development enable us to grow the volume and variety of volunteer roles

We are privileged to work with around 400 volunteers performing over 700 roles across all aspects of the Hospices activities under the able oversight of our two excellent volunteer leads.

This role will aim to integrate this important aspect of our people management with our staff HR function in a way that strengthens both groups together.

You will create a strong working relationship between these people-centred functions as we seek to increase the contribution of our volunteers both by volume and by breadth, with the objective that all our operational areas gain from the support of suitably able volunteers.