Frailty and Phlebotomy Care Coordinator NORA PCN in Banbury inBanbury PUBLISHED MON 24 FEB 2025 Jump to job information section

One of the main aims of this role will be to help to support individuals to manage their health and wellbeing in their own homes for as long as possible through the provision of general health care checks and a phlebotomy service.

The Frailty and Phlebotomy Care Coordinators will deliver a phlebotomy service and general healthcare assessments for housebound patients across 3 practices on behalf of North Oxfordshire Rural Alliance (NORA) PCN. This will involve assessing required equipment and consumables from one of our practices, delivering the phlebotomy service and general healthcare checks in the patients own home and liaising with the patients GP if there are any health concerns.

Each job-holder will be required to work two days per week with a half day worked alongside the other job holder to complete shared administration and to ensure case-load continuity. The job-holders will be required to share Saturday phlebotomy and frailty assessments work, each working on an alternate Saturday basis.

The post holders sharing this role will be expected to work closely with practice teams to coordinate the delivery of phlebotomy and general healthcare services to housebound patients across the PCN

Undertake basic assessments such as taking weight, BP, foot checks and pulse rate to ensure that any housebound patient seen is receiving sufficient care and to contribute to the management of their long-term care.

Deal with a vulnerable group of patients with the potential requirement to highlight those who have limited social/health support and to signpost them to available community services

Learn the roles of the different community health and social care professionals to connect patients to available community services in order to obtain the appropriate care and support they require.

To be successful in this role you will need to have a strong track record in providing excellent general health care and phlebotomy services. Previous experience of care in the community is not essential but is an advantage. This is a developing role and so there will be the opportunity to shape this role to suit the needs of the community. Previous experience of job-sharing would also be an advantage.

About us

Phlebotomy

Using technical equipment to safely draw blood from patients

Explaining the process of drawing blood clearly to a patient

Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them

Reassuring and calming patients who might be nervous or scared of the procedure

Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample

Checking patient identification against GP/Nurse request and confirming with patient whenever possible

Accurate labelling of samples to confirm patient identity

Applying dressings to the wound created by drawing blood

Sending blood samples to testing laboratories

Ensure that domiciliary blood samples are returned to the hub in time for courier collection and on Saturdays, ensure that domiciliary blood samples are taken to the lab at the Horton Hospital at the end of the shift.

Frailty Healthcare

Identify frail vulnerable groups of patients in the community to assess whether there are any unmet health or care needs.

Undertake basic assessments such as taking weight, BP, foot checks and pulse rates to ensure that any housebound patient you are seeing is receiving sufficient care and to contribute to the management of their long-term conditions, eliminating the need for them to visit our practices for support.

Perform baseline assessments when appropriate to detect early signs of deterioration in health for housebound patients.

When necessary identify urgent needs, taking relevant action or liaison

Notifying the patients GP if the assessment gives rise to any concern

Refer and liaise with a range of statutory and voluntary sector support agencies, ensuring the person has access to a wide range of support

Provide guidance and support to increase the use of self-care methods.

General

Keep timely, accurate and complete electronic patient records and activity data on EMIS, all of which will be maintained and stored in accordance with professional and organisational standards.

To have responsibility for appropriate documentation related to patients in their care to be disseminated to all relevant professionals in a timely manner and in accordance with operating standards.

Notifying GP/Nurse of any significant patient issues

During holiday periods you may be required to assist the phlebotomy teams at any of the NORA practices. Be responsible for maintaining Health and Safety standards within the business, in line with the Health and Safety policy

To ensure ongoing compliance with CQC essential standards

To ensure compliance with all GDPR and data security policies

Adhere to all business protocols and SOPs

To comply with the Practice HR policies

Ensure effective and professional communications at all times

Ensure a high standard of personal presentation at all times

To take an active part in the performance review system

Complete relevant (mandatory) training and ensure agreed deadlines are met

Attend internal and external meetings as required

To support sustainability practices and recognise the shared responsibility of carrying out duties in a resource-efficient way

This job description sets out the main duties of the post at the date it was written. Duties may vary without changing the general character of the post or the level of responsibility entailed.

As a Frailty/ Phlebotomist Care Coordinator, you will be required to work to an appointment list for patients in their own homes based across the NORA network area. To do this role a clean UK driving licence and your own vehicle is essential.