Medical Receptionist inRotherham inRotherham PUBLISHED MON 6 JAN 2025

PERMANENT GOOD SALARY

The Market Surgery rbP6Szye

The Market Surgery in Wath-Upon-Dearne is seeking a Medical Receptionist to join their team of 11 receptionists, working 27.5 hours per week across five days. The role is crucial in providing a warm, friendly, and efficient service to patients, marking the beginning of their healthcare journey. Responsibilities include patient registration, care navigation, managing appointments, resolving complaints, ordering medications, and maintaining accurate patient records, all while ensuring effective communication between patients and healthcare professionals.

The Medical Receptionist will participate in various administrative tasks to facilitate the smooth operation of the practice, including handling telephone inquiries, processing prescriptions, and maintaining the reception area. Candidates are expected to contribute positively to the practice's environment and adapt to evolving responsibilities as directed by the Receptionist Team Leader. The position demands excellent interpersonal skills and a commitment to providing exceptional patient care.

Market Surgery is excited to be recruiting a Medical Receptionist to join our busy surgery. An opportunity has arisen to join our team of 11 medical receptionists

Market Surgery is a conveniently based location in the heart of Wath-Upon-Dearne with excellent transport links to the surrounding area including Rotherham, Doncaster, Barnsley and Sheffield

Receptionists play a fundamental role in Primary Care Services. As the first member of staff that a patient will encounter their journey of patient centred care starts with you.

27.5 hours per week over 5 days

Shift patterns are a mixture of 07:45 - 13:15 and 13:00 - 18:30

First and foremost it is vital that patients receive a warm, friendly, courteous and efficient service at all times and we expect all prospective candidates to exemplify these characteristics.

The role of the Medical Receptionist is varied and undeniably challenging yet fulfilling. Our receptionists undertake a wide variety of duties which reach far beyond the booking of appointments. Such duties you will be undertaking are:

Patient Registration
Care Navigation - the signposting of patients to a variety of different care providers and clinicians
Complaint resolution
Ordering patient medications
Ensuring patients get the right care, from the right clinician at the right time - including in emergency situations
Updating patient records (under the guidance of a clinician where applicable)
Offering Online Patient Access

About us
The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Navigate patients to the appropriate care service.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice Reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Receptionist Team Leader, dependent on current and evolving Practice workload and staffing levels. There is also an expectation that the role will have crossover with the administration team:

Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols

Maintaining and monitoring the Practice appointments system

Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with Practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stock consulting rooms as required

Providing clerical assistance, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Please see the attached Job description for further information

More information related to this job opportunity, from jobsincare:

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Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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53.50265419999999 -1.3459602 Rotherham, South Yorkshire

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