EPRR Administrator (indicative Band 4) inCoventry inCoventry PUBLISHED
WED 27 NOV 2024
The position requires strong organisational and communication skills, as well as proficiency in Microsoft Office. Candidates should possess a Level 3 Business Administration qualification or equivalent, along with GCSEs in Maths and English. Experience in high-pressure environments, as well as the ability to work autonomously and collaboratively, is preferred. Flexibility and the capacity to handle emergencies outside regular hours are also crucial for this role.
This position offers an opportunity to gain experience in the emergency planning sector while ensuring compliance with statutory duties defined by the Civil Contingencies Act (CCA) 2004.
Interview date:19th December 2024
The EPRR Administrator will support the EPRR Team to ensure CWPT meets the statutory duties as an acting Category 1 responder as defined in the Civil Contingencies Act (CCA) 2004. The role will be administration based, including administration support to multiple regular weekly meetings, on-call rota management but also with a wide-ranging opportunity to develop experience in the emergency planning sphere supporting the Head of EPRR and EPRR Manager. A background in emergency planning is desirable but not essential.
As the EPRR Administrator for the EPRR Team, the post holder will be responsible for day-to-day administration including day to day inbox management for the Single Point of Contact (SPOC) and act as the main point of contact for the team. They will also undertake emergency preparedness, operational support and business continuity duties allocated by line manager and wider team, including response to emergencies and service disruptions.
The post holder will:
- Act as the main point of contact for Resilience and Operational Support and manage day-to-day administration, including inbox management of the Single Point of Contact (SPOC) and team inboxes
- Under direction of line manager, co-ordinate and support administrative tasks relating to EPRR and Business Continuity Planning.
- Support the wider Resilience and Operational Support function with administrative tasks as delegated by line manager
- Support line manager to develop and maintain sensitive communication with a range of people (including commissioners, clinicians, managers, and other stakeholders)
- Arrange EPRR Committees, site forums, meetings/virtual meetings and events providing full admin support including Minutes etc
- As directed by line manager to develop and maintain systems and databases for collating EPRR information
- As directed by line manager creating and maintain Strategic & Tactical On-Call Rotas, On Call Packs and Emergency Contacts as required across the organisation to ensure there is sufficient adequate cover with appropriately trained staff.
- Under guidance of line manager support administrative tasks relating to EPRR annual core standards process and actions required throughout the year.
For more information on this role please see the attached support information. This will give you a better overview of the role and requirements.
About us
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person Specification
Business Administration Level 3 (NVQ, Apprenticeship L3) or equivalent
Maths and English GCSE A-C or Level 4- 9
Competent working with a range of complex Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint, and Access)
Ability to work autonomously, deal with queries independently and escalate where appropriate
Highly motivated and enthusiastic to learn/develop further
Be prepared to work flexibly in and out of hours in an emergency situation.
Ability to work under pressure and deal with stressful situations.
Articulate with excellent communication / customer care skills both written and verbal
Excellent organisation skills and ability to multitask
Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
Ability to establish and maintain relevant recording and information systems
Ability to deal professionally with enquiries from staff and stakeholders
Ability to problem solve and deal professionally
Experience of providing high level administrative support for a range of complex activities on behalf of a department in routine and non-routine situations.
Experience of working in non-routine / unpredictable high pressured work environments to support departmental needs.
Experience of working in a busy office / customer care environment
Work effectively and flexibly as part of a team to meet the needs of the services
Self-motivated, enthusiastic, approachable, and accessible
Confident in dealing with people at all levels using empathy, discretion, and diplomacy skills
Must be able to demonstrate an understanding of equality and diversity
Ability to travel to multiple sites and / or work from home
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