ICT Desktop Support Technician inAbergele inAbergele PUBLISHED WED 11 DEC 2024

Band 5: £30,420 to £37,030 a year per annum FIXEDTERM

Betsi Cadwaladr University Health Board r5dOZJ3k

Opportunity to work in a vital healthcare setting, making a real impact on patient care and support services.

Full-time fixed-term contract provides job stability for 15 months with potential for further opportunities beyond that.

Gain extensive experience in complex troubleshooting of Windows operating systems, enhancing technical skills significantly.

Exposure to and collaboration with various ICT teams, allowing for professional growth and networking within the organization.

Development of interpersonal skills through regular interaction with diverse levels of personnel and third-party providers.

Ability to work both independently and as part of a team on a flexible rota, promoting a balanced work environment.

The ICT Desktop Support Technician position at Betsi Cadwaladr University Health Board in Abergele is a fixed-term role for 15 months, requiring full-time commitment of 37.5 hours per week. The technician will provide second line support, both in-person and remotely, across clinical and non-clinical environments, necessitating extensive experience in troubleshooting Windows operating systems. Familiarity with technologies such as SCCM, Active Directory, and DHCP in large enterprise settings is advantageous.

Candidates should exhibit strong technical knowledge, the ability to work independently as well as collaboratively within a team, and excellent interpersonal skills for effective communication with personnel at all levels. While fluency in Welsh is preferred, applications from both Welsh and English speakers are welcomed. The role involves close collaboration with other ICT teams to troubleshoot and resolve technical issues.

This post is Fixed term/Secondment for 15 months to meet the needs of the service.

Full time - 37.5 Hours per week - Fixed Term Contact

The role of the ICT Desktop Support Technician is to provide second line support, both in person and remotely in both clinical and non-clinical settings.

Extensive knowledge and experience with complex troubleshooting of Windows operating systems is essential for this role. Experience with supporting technologies such as SCCM, Active Directory and DHCP, in a large enterprise infrastructure environment would be beneficial.

You will need to demonstrate good technical knowledge with hardware and software in a busy environment. You will be working within a team on a rota basis but be able to work independently and be comfortable planning your workload in an efficient manner.

You will be working closely with other ICT teams such as Server Infrastructure and Voice & Data, in order to troubleshoot and resolve issues. Additionally, the post holder should have excellent interpersonal skills, as they will be required to speak with all levels of personnel throughout the organisation as well as third party providers.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.