Senior Nurse Call HandlerinCaernarfon inCaernarfonPUBLISHED FRI 28 FEB 2025

Band 6: £37,898 to £45,637 a year per annum, pro rata FIXEDTERM

Betsi Cadwaladr University Health Boardr5dOZJ3k

Opportunity to be part of an exciting new team within the health board focused on improving patient care and experience.

Role as a pivotal first point of contact for patients, allowing you to have a direct impact on their access to services.

Supportive working environment with a commitment to continuous professional development and high-quality mentorship.

Chance to engage in the 3P's delivery model (Promote, Prevent, Prepare) which directly contributes to the success of patient treatments.

Environment that fosters the development of both personal and professional skills, enhancing career growth.

Essential requirement to speak Welsh allows for engagement with a broader patient demographic and promotes bilingual healthcare services.

Fixed-term position offers a structured opportunity for individuals seeking to make a significant contribution within a specific timeframe.

Join an inspiring team at Betsi Cadwaladr University Health Board in Caernarfon as a Senior Nurse Call Handler. This is your chance to make a significant impact on the care and experience of patients of all ages seeking Planned Care Services. If you're passionate about enhancing patient journeys and have the drive to be a vital first point of contact, we want to hear from you! You'll play a key role in our Single Point of Contact team, ensuring our delivery model of Promote, Prevent, and Prepare for treatment is a success.

In this supportive environment, we prioritise continuous professional development, offering excellent mentorship for those looking to grow in their careers. If you’re someone who believes in nurturing talent and has a commitment to delivering high-quality care, this role is for you. A vital requirement for this position is the ability to speak Welsh, allowing you to connect even more meaningfully with our community. Ready to make a difference? Click "Apply now" to join us in shaping the future of care.

Opportunity to be part of an exciting new team within the health board focused on improving patient care and experience.

Role as a pivotal first point of contact for patients, allowing you to have a direct impact on their access to services.

Supportive working environment with a commitment to continuous professional development and high-quality mentorship.

Chance to engage in the 3P's delivery model (Promote, Prevent, Prepare) which directly contributes to the success of patient treatments.

Environment that fosters the development of both personal and professional skills, enhancing career growth.

Essential requirement to speak Welsh allows for engagement with a broader patient demographic and promotes bilingual healthcare services.

Fixed-term position offers a structured opportunity for individuals seeking to make a significant contribution within a specific timeframe.

This post is Fixed term/Secondment until 31/03/2026 to meet the needs of the service.

Are you looking to be part of an exciting new team within the health board? Are you driven to improve the care and experience of all age patients who access Planned care services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board's, first point of contact for patients services?

As a Single Point of Contact (SPOC) and Self Care Service Senior Nurse Call Handler, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P's delivery (Promote, Prevent and Prepare for treatment to be a success).

We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

The ability to speak Welsh is essential for this post.