The role requires strong communication skills to liaise with patients and clinical teams, enforce patient care standards in alignment with Trust values, and handle patient queries sensitively. Additionally, the coordinator will oversee appointment management, implement policies for patients who do not attend appointments, and monitor outstanding requests using the Patient Administration System (PAS). The ideal candidate should demonstrate resilience and professionalism while providing compassionate support to patients and their families.
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Dermatology Administration Team at The Bristol Royal Infirmary in Bristol which is part of University Hospitals Bristol & Weston NHS Foundation Trust.
The role of the Fast Track Co-ordinator is to receive and process requests from diverse sources for appointments in outpatients. Most requests are referrals from GPs made via the eRS system. Requests need to be processed, according to NHS and Trust policies and targets making sure appropriate new patients are registered on the Bristol Cancer Register and hospital PAS system. You will also be responsibility for changing or cancelling appointments as required and adjusting clinics when directed.
The post holder will be responsible for providing information on a range of data as required by the outpatient management team and to assist the outpatient management team in meeting the targets of the Patient Access Policy.
The role of Fast track Booking Coordinator is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trust's values at all times.
Communication:
o To support the triaging of referrals by liaising with key clinical staff
o Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
o To act as a point of contact for queries from clinical and non-clinical staff
o Liaise with clinical and non-clinical teams across the Trust via telephone and email
o Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
o Communicate changes to clinics and appointments to patients as instructed, often at short notice
Patient Care:
oTo show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
o Implement the policy for patients who do not attend (DNA) their appointment
o To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
o Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
o Attend appropriate meetings as required by the role's line manager
About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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