Care Navigator inWimborne inWimborne PUBLISHED THU 7 NOV 2024

PERMANENT GOOD SALARY
EMPATHY MULTI-DISCIPLINARY

The Quarter Jack Surgery r7rB5r4V

The Care Navigator role at The Quarter Jack Surgery in Wimborne serves as the primary point of contact for patients, facilitating communication between them, doctors, and other medical staff. These key team members are tasked with utilizing available resources to signpost patients to appropriate services, provide self-help advice, and coordinate appointments within the multi-disciplinary team, also known as care navigation.

Candidates for this position should possess strong teamwork abilities, excellent interpersonal skills, and the capacity to maintain confidentiality. The role requires a calm demeanor under pressure, flexibility in adjusting work patterns, and proficiency with IT systems. Essential traits include empathy, honesty, and punctuality, alongside a good standard of general education and the ability to multitask and prioritize effectively.

Care Navigator

Responsible to Operations Manager

Our Care Navigators provide the first point of contact for our patients and act as a focal point of communication between patients, doctors and other medical staff.

Care Navigators are key members of The Quarter Jack Surgery team. They are trained to work with all the resources available to them which may include signposting patients to another service, offering self help advice or booking with an appropriate clinician in the practices multi-disciplinary team. This work is often referred to as care navigation.

The following are the core responsibilities of a Care Navigator. There may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

KNOWLEDGE, SKILLS EXPERIENCE REQUIRED

Good team working skills

Able to provide a professional and warm welcome to our patients

Ability to maintain confidentiality

Good telephone manner and inter-personal skills

Good standard of general education

Ability to work with a methodical and careful approach

Flexibility to adjust work patterns to meet additional workload as it arises

Ability to remain calm and well-organised under pressure

IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.

Able to multi-task and prioritise

Empathy