GP Receptionist Care Navigator inBeckenham inBeckenham PUBLISHED TUE 14 JAN 2025

We are a friendly and busy NHS GP Practice in Beckenham.

We are looking for a Part time Receptionist to work with us at the practice.

We require a Medical Receptionist Care Navigator with initiative, drive, strong interpersonal, admin and IT skills.

Previous reception/admin and/or customer services skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.

You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure.

You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.

Experienceof using Emis Web and working in a GP practice is preferred.

Job Responsibilities:

Answering telephone calls and dealing with face to face enquiries.

Politely greeting patients and visitors to the surgery.

Scheduling appointments for patients.

Checking patients in.

Dealing with all requests in an efficient and courteous manner.

Screening enquiries for the doctors and medical staff.

Registering new patients at the surgery.

Explaining the practice procedures to new patients.

Accurately collecting information and personal details about patients.

Updating clinical system with appointments and personal details.

Receiving urine and blood samples and sending them off to hospital laboratories.

Arranging prescriptions for patients.

Maintaining a clean reception and waiting area to show a professional image.

Opening post and forwarding it onto the relevant parties.

Opening and locking up the surgery.

Covering colleagues during times of annual leave.

Ensure building security have thorough knowledge of doors/windows/alarm.

Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

To have a thorough knowledge of all our Practice Policies and Procedures

To work in accordance with our Practice protocols

To maintain a computerised medical database

To receive deliveries into the practice and process the relevant accompanying paperwork

To adhere to the practice protocol for incoming and outgoing petty cash

Any other tasks allocated by managers

About us

Primary Key responsibilities:

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and training:

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Maintain and Monitor all online requests/Econsults are action in a timely manner

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on Emis Web System accurately

Patients registration, deductions, Iron Mountain tasks

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support Care Navigators/Administrators, providing cover during staff absences

Scan patient related documentation and attach scanned documents to patients healthcare records and code accurately.

Complete opening and closing procedures in accordance with the duty rota

Produce, maintain and participate in the Care Navigators rota

Undertake all mandatory training and induction programmes, and ensuring all mandatory training is maintained and up to date

Support the with the Patient Participation Group related matters

Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Train and support new reception staff in reception duties and tasks.

Oversea reception staff annual leave ensuring that there is no clash and cut off dates are maintained.

Restock all the clinical rooms and the necessary places.

Complete daily urgent tasks as set by the Clinicians.

Any other duties as may be required by the Partners and the Practice manager.