Emergency Call Handler - Full Time inBraintree inBraintree PUBLISHED TUE 12 NOV 2024

£12 to £15 an hour PERMANENT
BONUS HOLISTIC MATERNITY PENSION

Mountain Healthcare Ltd r0y1R1KD

Mountain Healthcare Ltd is seeking full-time Emergency Call Handlers for their 24/7 contact center in Braintree. The primary responsibility of this role is to provide immediate support to individuals affected by sexual assault and rape, coordinating with services such as the Police and Social Services to arrange forensic examinations at Sexual Assault Referral Centres. Ideal candidates should be compassionate, able to multitask, and perform well under pressure, with essential IT and customer service skills as well as experience in telephone triage.

The position offers a dynamic work environment with no two days being the same, along with a variety of company benefits including enhanced sickness and maternity pay, a well-being program, advanced rota planning for work-life balance, and generous leave allowances. Mountain Healthcare emphasises diversity and inclusion, welcoming applicants from all backgrounds while committing to professional development through accredited training and educational funding after one year of service.

Mountain Healthcare provide holistic support and offer forensic services across the country. We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.

The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centre's.

About us
Are you looking for a new and exciting alternative career path within the forensic care sector?
How would you like to work for an innovative and market-leading organisation?
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.
About the Role
The right candidate needs to be able to multitask and work well under pressure.
It's a very busy role, where no two days are the same (IT skills and Customer Service experience will be essential).
We are looking for someone to join us for Full Time hours.
This Emergency Call Handler role would suit candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous experience as a Call Handler.
Company Benefits
Enhanced sickness pay scheme
Enhanced Maternity Pay after 1 year's service
Well-being programme
Advanced rota planning for better work-life balance
6 weeks annual leave
Pension Scheme
Bonus Scheme
Life Assurance
Employee Assistant Programme
Long Service/Team of the Month Awards
A range of accredited and CPD training courses and masterclasses
Funding for higher education courses after one years' service
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

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