The position requires strong organisational skills and the ability to manage multiple tasks, such as banking donations, issuing communications to supporters, and reporting on fundraising activities. Additionally, the role involves regular interaction with individuals in sensitive situations, necessitating a compassionate and professional approach. The successful candidate will work closely with the Fundraising and Partnerships Manager and various teams within the organisation to build relationships and promote the charity's mission.
The purpose of the Charity Fundraising Administrator is to support the delivery of our fundraising strategy through effective administration and promotion of fundraising activities.
The post holder will deliver an excellent level of support to new and existing fundraisers and donors under the direction of the Fundraising and Partnerships Manager.
They will support the organisation and delivery of our Torbay and South Devon NHS Charity activities including but not limited to fundraising, grant giving and act as a representative on behalf of our Charity.
To support the Fundraising and Partnerships Manager to deliver our fundraising strategy, in particular:
to respond to fundraising enquiries promptly and efficiently
to support people wishing to fundraise
to bank and process donations efficiently and in accordance with guidelines
to support work to collect data consents and Gift Aid income
to support with developing a regular programme of supporter communications
to support fund managers in key areas to provide charity information boards to raise awareness and to thank supporters
to support the Fundraising and Partnerships Manager to maintain a log of items, photos and their impact for staff or patients
to update the CRM with information from the weekly banking sheets and weekly bank statements, and upload income reports
to provide administrative and clerical support including processing all orders and requisitions
to support seasonal activity, ward visits, cheque presentations and present giving
to administer the staff lottery
to lead on initiatives such as the NHS Big Tea and The Big Christmas Cake Break
to assist with bucket collections including co-ordinating the charity's volunteers
to assist with administration, organisation and promotion of third party events
to provide reporting on events including return on investment
About us
Communication and working relationships
to exchange information with fundraisers, donors, supporters and staff on a variety of fundraising and charity matters and procedures
to communicate complicated administrative information to staff from other departments
to communicate effectively with external contacts including suppliers of marketing materials
to support the Fundraising and Partnerships Manager to create events as and when required
to build relationships with stakeholders to support the growth of the charity including local businesses, schools, universities and community groups.
Working relationships include:
Associate Director of Communications and Partnerships
Fundraising and Partnerships Manager
Charity Accountant and other colleagues in the finance team
Communications and engagement team
Members of the Charity Committee
fund managers within our organisation
fundraisers, donors, corporate sponsors
third party suppliers.
Analytical and judgement
to exercise judgement when dealing with enquiries
to analyse information to make recommendations to the Fundraising and Partnerships Manager
to analyse information to resolve problems for fundraisers, donors and supporters
to know when and how to escalate issues to senior staff as required.
Planning and organisation
to plan workload and prioritise activities, meeting required deadlines
to arrange fundraising events and activities
to manage our event and fundraising calendar.
Responsibility for patient and client care
to have regular contact with individuals who have difficult family circumstances and/or are grieving following a bereavement/loss of loved ones. They are often feeling emotional and distressed. This includes face to face contact as well as telephone, emails and letters
to have direct contact with patients and carers with a range of disabilities and/or ill health, supporting people to engage in activities and relevant communications within the scope of the charity
to provide advice and information about our charity and fundraising or donor opportunities.
Policy and service responsibility
to contribute to the development of policies for fundraising
to follow existing policies and procedures
to propose changes to policies and procedures in own area.
Responsibility for finance, equipment and other resources
to handle cash donations and valuables in line with our standing financial instructions and standard operating procedures
to maintain office supplies and stationery and order fundraising materials under guidance from the Fundraising and Partnerships Manager
to source appropriate marketing materials and liaise with suppliers final proofs to be signed off by the Fundraising and Partnerships Manager.
Information technology and administrative duties
to update and maintain donor information on our CRM database
to undertake data entry and text processing as required
Responsibility for research and development
to support the Fundraising and Partnerships Manager to develop surveys to seek views from staff, patients, carers, the public and stakeholders as needed
to attend education, training and development opportunities relevant to fundraising, relevant to post and team.
Responsibility and accountability
to take responsibility for your ongoing personal and professional development
to maintain confidentiality and discretion at all times
to work independently to defined policies and procedures and manage own workload
to deal with enquiries and implement procedures guided by standard operating practices, with support and guidance from the Fundraising and Partnerships Manager as required
to role model behaviours that exemplify our people promise and encourage similar behaviours in colleagues
to show a commitment to learning, self-reflection, appraisal and development
to be curious about the work going on across Torbay and South Devon NHS Foundation Trust and to use this knowledge to improve our fundraising opportunities and outcomes.
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