Ward Administrator - out of hours inSouthampton inSouthampton PUBLISHED MON 4 NOV 2024

Band 2 PERMANENT
NHS WEEKEND

University Hospital Southampton NHS Trust rOs2qw6g

Opportunity to develop strong interpersonal skills through interaction with a multidisciplinary team and external providers.

Role provides vital administrative support, contributing directly to patient care and enhancing the overall hospital experience.

Ability to work in a dynamic environment at a renowned institution, University Hospital Southampton NHS Trust, which is dedicated to high-quality care.

Comprehensive training and development opportunities, ensuring continuous professional growth and the ability to achieve career goals.

Flexible working hours, including evenings and weekends, allowing for a better work-life balance.

Engagement in crucial tasks such as maintaining real-time bed states and supporting patient flow, which are essential for efficient hospital operations.

Access to a supportive environment where your contributions are valued, and you play a central role in daily operational success.

University Hospital Southampton NHS Foundation Trust is seeking a motivated individual for the role of Out of Hours Ward Administrator at Southampton General Hospital. This position involves providing essential administrative support to various wards, focusing on maintaining an accurate, real-time bed state across multiple departments. Key responsibilities include managing patient movements, updating ePatient boards, arranging transport, acting as a receptionist, and overseeing patient notes.

The ideal candidate will possess strong interpersonal and communication skills, along with proficiency in IT and Microsoft Office applications. This role will require evening and weekend shifts as part of a two-week rolling rota. The Trust emphasises staff development and offers opportunities for growth within a supportive environment, making it an excellent place for career advancement in healthcare administration.

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

We are seeking a highly motivated and pro-active individual to fulfil the role of Out of Hours Ward Administrator within our busy Departments. You will be required to have strong interpersonal skills to facilitate effective interaction and communication with a varied multidisciplinary team and external providers.

Working closely with your ward based and admin teams to provide comprehensive administrative support, your duties will be varied but will primarily be to maintain an accurate and real time IT based bedstate across multiple wards. This will require a high standard of attention to detail and good time management skills.

UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. The development of our staff is central to the delivery of high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment.

This role will be at based at Southampton General Hospital, within the Medicine Care group.

About us
Key elements of the role are:* Provide pivotal admin support to allocated wards* Maintain a real-time bed state by updating in-house systems with all patient movements routinely throughout your shift* Support patient flow by updating the ePatient boards & efficiently booking transport as requested* Relieve Clinical staff of general administrative procedures where appropriate* Act as receptionist to patients and visitors and answer the phones* Manage patients notes during admission and following discharge* Ensure patients episode is recorded correctly and demographics are updated on the system

General IT skills and ability to be proficient using multiple in-house systems, following provided training, are essential, you will also need to be proficient with Microsoft packages, particularly Outlook, Word, and Excel.

Working Eve and W.E. 15:00-21:30 Mon-Fri and 08:00-16:00 Sat/Sun. (Approx.) normal roster would be 2-3 evening shifts and alternate Sat/Sun per week on 2 week rolling rota with 2 months roster notice

If you can manage your workload in an organised, proactive, and effective manner, you are reliable, self-motivated, have good communication and interpersonal skills with a flexible approach to work, excellent attention to detail and can work within a fast-paced environment then we would like to talk to you about joining our team.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Administrator - out of hours: Click to view

To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:

Administrative Skills:

1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.

2. Data Entry and Management: Proficient in using hospital information systems and databases.

3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.

4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.

Communication Skills:

1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.

2. Written Communication: Proficiency in writing reports, memos, and other correspondence.

3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.

IT Skills:

1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.

2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.

Financial and Resource Management:

1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.

2. Inventory Management: Skills in managing supplies and equipment within the ward.

Knowledge of Healthcare:

1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.

2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.

Personal Attributes:

1. Attention to Detail: High level of accuracy and attention to detail in all tasks.

2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.

3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Qualifications:

- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).

- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.

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