SPoC Administrator in Havant inHavant PUBLISHED MON 10 FEB 2025 Jump to job information section

We are seeking enthusiastic, confident, and motivated Administrators within our busy Single Point of Contact (SPoC) service. Successful candidates will be part of the team providing a service that includes answering telephone calls from patients, carers, GPs, hospitals, the Ambulance Service, and other health care agencies and professionals, and processing email referrals and messages received by the team. You will need to be able to pay attention to detail and accurately record information on the electronic patient record and pass this electronically or verbally to clinical colleagues in a timely way to ensure seamless, consistent, and safe care to patients.

You'll need to work calmly and effectively under pressure and possess good attention to detail. You should be able to demonstrate strong interpersonal and communication skills, as callers to the SPoC may have difficulty with hearing or English may not be a first language.

Working hours will be rostered between 8:00am and 6:00pm. Monday to Friday is our busiest period, however, you will be required to work your contracted hours which includes weekend and bank holiday cover on a rota basis, for which enhancements will be payable.

Under the supervision of the SPoC Admin Team Lead, receive and process referrals following service criteria. Clinical triage will be provided by the clinician on duty. Receive, process and follow up referrals received from external stakeholders via email and telephone as indicated in the Standing Operating Procedure. When necessary be able to assist in the provision of administrative/secretarial support to the clinical triage staff, according to the needs of the service users. To type clinical correspondence relating to the assessment clinics using digital dictation system BigHand.

The service currently operates on a rota basis 7 days a week Monday to Sunday between the hours of 08:00 to 18:00. Applicants need to be flexible to ensure cover for holidays and sickness and will be included in a roster to cover weekends and bank holidays.

About us

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.