Candidates should possess GCSEs in Maths and English or equivalent, have experience in customer care or office environments, and be proficient in Microsoft Office applications. Strong communication, organisational skills, and the ability to work under pressure are essential. The role offers opportunities for professional development and is backed by an attractive benefits package, including generous leave entitlements and NHS discounts.
Previous applicants need not apply.
Are you looking to progress your career as a Senior Administration Assistant looking for a new challenge in healthcare?
Are you organised, dedicated and passionate about supporting patient care?
If the answers are yes, join our team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust and make a real difference to the community!
Location: Lincoln County Hospital
Hours: Full time, permanent
Working pattern: Monday to Friday 8.30am - 17:00pm
Salary: Band 3 £24,£25,674 per annum depending on experience
Key responsibilities
Provide high-quality administrative support to the Outpatients Department, ensuring smooth day-to-day operations.
Coordinate appointments, booking both new and follow up appointments ensuring national and local targets are always adhered to.
Act as the first point of contact for patients both face to face and by telephone, offering excellent customer service.
Liaise effectively with GP's and other health care professionals both internally and externally.
What we're looking for
GCSE's grade C and above in Maths and English or equivalent
Previous experience of working in a customer care environment or experience of working in an office environment.
Previous experience of using Microsoft Office including Excel and Outlook
Excellent communication and interpersonal skills.
Ability to work effectively within a large team or individually
Ability to prioritise and organise own workload
Ability to work effectively under pressure and meet tight deadlines
Outpatients are fully supportive of self-development within the team and would be happy to support development opportunities including
The Level 3 Evolve Programme
Level 2 Customer Service Practitioner
The NHS offers one of the most competitive benefits packages which includes a generous annual leave entitlement, a comprehensive pension scheme, exclusive NHS discounts, free health and wellbeing support services, just to name a few.
About us
What should you do next?
Take a look at the attached job description and if you like what you see then apply today! Dont miss this fantastic opportunity to work with a great team in a supportive environment within a fabulous organisation.
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