Depending on experience
PERMANENT GOOD SALARY
Northfield Surgery ryQ9WaZc
Opportunity to work in a supportive team environment within a busy GP practice, contributing to the health and well-being of patients.
Comprehensive in-house training provided, making it accessible for individuals with varied levels of experience in medical reception.
Flexible working hours, with options for full-time or part-time roles to accommodate personal schedules.
Engagement with patients directly, providing a crucial role in their healthcare journey by assisting them with appointments and information.
Development of strong communication and customer service skills while interacting with diverse populations.
Involvement in important administrative duties that help maintain accurate medical records and improve patient care.
Participation in ongoing professional development and training, enhancing personal competency and career growth.
Northfield Surgery is seeking a flexible and hard-working Receptionist to join their busy GP Practice team in Thorne. The ideal candidate should possess excellent communication and teamworking skills, along with previous experience in customer service; familiarity with GP reception and SystmOne is a plus, though comprehensive in-house training will be provided. This position offers both full-time and part-time opportunities, with work hours covering the core practice hours of 08:00 to 18:00.
Key responsibilities include welcoming patients and visitors, assisting them in various ways—both in-person and electronically, managing appointment records, overseeing financial transactions, and maintaining accurate patient records. The role also involves ensuring patient safety and comfort, handling complaints effectively, adhering to CQC compliance standards, and participating in personal development and training. The candidate will play a vital part in ensuring that patients receive the appropriate care and services during their visits to the practice.
Key responsibilities include welcoming patients and visitors, assisting them in various ways—both in-person and electronically, managing appointment records, overseeing financial transactions, and maintaining accurate patient records. The role also involves ensuring patient safety and comfort, handling complaints effectively, adhering to CQC compliance standards, and participating in personal development and training. The candidate will play a vital part in ensuring that patients receive the appropriate care and services during their visits to the practice.
We are looking for an individual who is flexible, hard-working and has excellent communication and teamworking skills to work within our busy GP Practice team at Northfield and Field Road Surgery.
Previous GP reception and or knowledge of SystmOne would be beneficial, however full in house training will be provided. Ideally you should have previous experience in a customer service environment.
This application is open for 4 weeks but please note, we may close this early based upon demand.
Full time or part time hours available, covering core hours between 08:00 - 18:00.
- Welcome Patients and visitors to the practice
- Assist Patients on the phone, electronically and in person
- Help to maintain the safety and comfort of Patients
- Maintain records of appointments, financial transactions and other administrative duties
- Keep Patient records accurate and up to date
- Take part in recalls for Patient health checks
- Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency
- Participate in all activities required by CQC registration
About us
- Greet Patients in person, working to put them at ease and giving any explanations within your competency
- Signpost Patients to the correct service to ensure that they receive the right care first time
- Make and change appointments as required
- Work with the Practice information recording systems and computer systems in maintaining clinical records.
- Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
- Report all significant events, including near misses for inclusion in the Practice Risk Register
- Practice the highest standards of confidentiality when dealing with all aspects of Patient information
- Participate in activities required to assess compliance with CQC Fundamental Standards
- Participate in the maintenance of the complaints system at Field Road and Northfield Surgery and in resolving complaints to improve service
- Use all equipment in accordance with published instructions and guidelines
- Report any faults or safety worries with equipment and premises
- Open and distribute Field Road Surgery post both on paper and electronically
- Assisting Patients with registrations and processing the paperwork
- Completing all Patient information in electronic and/or paper records
- Maintain Patient electronic medical records
- Accessing relevant Patient information when required
- Daily preparation and close down of consulting rooms
- Ensure consulting rooms are stocked with the necessary equipment, information and forms to enable clinics to proceed without interruption
- Maintain and encourage adequate security measures, ensuring all consulting rooms are locked when not in use
- Maintain the Health and Safety of all staff, Patients and visitors
- Participate in regular reviews of personal development plans
- Undergo further training as required by Field Road and Northfield Surgery
- The post holder will, if required to do so, obtain, process and/or use information inline with the GDPR requirements
- To attend relevant meetings as required
- To immediately report any safeguarding or compliance concerns
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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